120Water

Customer Experience Manager

Casted

Senior Customer Success & Account Manager

Partnering with B2B Content Marketers to help them amplify their podcasts & video content across as many channels as their audience can consume, understand who they’re reaching, and how they can maximize impact.

Customer Success Manager

Pacers Sports & Entertainment

•Directly manage and retain a book of business worth over $2.3 million, while also responsible for upselling, cross-selling, and referral generation.
•Generated over $130,000 in new sales when completing a 2.5 month long reseating renewal campaign for Bankers Life Fieldhouse’s $360 million renovation while renewing over 90% total revenue. 
•Collaborative brainstorming, planning, and executing 15+ exclusive customer events on an annual basis, varying from 20 – 500+ people, while successfully staying within the determined budget.
•Assist in training and mentoring new team members
•Engage clients personally at all home basketball games to create positive experiences and ensure product satisfaction
•Utilize interpersonal communication and relationship building skills to maximize effectiveness with internal and external customers and prospects.

Season Ticket Experience Manager

•	Responsible for a book of 300+ active accounts worth over $525,000 
•	Successfully pursued over $65,000 in account renewals after the official renewal campaign
•	Utilized leads and referrals to generate nearly $25,000 in new sales of suite rentals, group outings, and additional season ticket packages in six months 
•	Assisted with execution of exclusive customer events

Consumer Experience Representative

France A. Córdova Recreational Sports Center

•Coordinate and schedule with a team of 4-5 other individuals to ensure that there was a fun or informational interaction on all platforms
•Strategically find ways to increase public engagement on social media plats forms by using specific social media platforms for the targeted audience
•Social Media platforms that include: Instagram, Snapchat, Twitter and Facebook
• Utilized Canvas and Buffer to create and schedule timely releases of posts

Recreation and Wellness Social Media Intern

Purdue Athletic Department

•	Joined highly competitive program that accepts only 10 out of 200+ applicants
•	Lead Intern for Men’s Basketball and Swimming & Diving 
•	Responsible for organizing and overseeing Men’s Basketball Fan Day, Paint Crew party, and watch parties
•	Successfully coordinated with Learfield IMG representatives and Be the Match organization for game day activities
•	Scheduled and directed up to 12 interns to insure that in game promotions were successful
•	Attended athletic contests to assist with promotions, sponsorship execution, giveaways, and event management

Marketing And Promotions Intern

Purdue University

•Evaluate, develop, and provide feedback to the Intramural Staff regarding supervision, decision-making, organization, efficiency, knowledge, and completion of job responsibilities. 
•Manage logistics and engage in risk management for thousands of patrons on potentially over 200 individual teams per Intramural Sport. 
•Provide oversight and management ensuring daily sport operations are consistent with the vision and direction of the Intramural Sports Professional Staff.

Intramural Sports Head Supervisor

Intramural Sports Soccer Official

Intramural Sports Supervisor

CPG Real Estate Group

•Responsibilities include speaking with client on the phone to establish a relationship, reaching out to potential buildings to find matching criteria and to book appointments, meeting with the client in the field to show them potential places and processing paperwork on all executed deals.

Leasing Agent Intern

K-Trails Equestrian Adventure

•Schedule shifts for up to 20 employees
•Train 20 employees on how properly take reservations, payments and answer the phone for reservations. 
•Organize events birthday parties, family reunions and corporate events for 10-50 people.

Operations Manager

Kohl's Department Stores

•Address customers’ needs and wants: answering questions and locating items that they are looking for 
•Serve as a team member on a team with diverse backgrounds, experience, and abilities. 
•Quickly adapt to new positions, demands and skills in an ever-changing environment

Sales Department

•Studied the role of nutritional strategies to help decrease cancer treatment effects such as fatigue and loss of bones mass from chemo, radiation, and hormone treatments. 
•Main focus was on prostate and breast cancer.

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