Intuit

·	Spearheaded a dynamic sales effort resulting in over $100k in units influenced , showcasing exceptional lead nurturing and conversion skills.
·	200% to metric sales goal
·	Consistently maintaining 80-95% lead attendance rate
·	 Successful call campaign pivots  
·	Cultivated authentic and compassionate sales interactions, understanding client pain points and offering tailored solutions that resonated with their needs..
·	Provide superior customer service, building rapport with clients and gaining a reputation for finding valuable solutions to their needs.
·	Continuously honing sales skills through ongoing training, coaching, and self-improvement initiatives.

Lead Development Representative

Saylo Innovations

· Conducted extensive research to identify and qualify new sales leads in various industries and verticals
· Built and maintained a pipeline of potential clients through email, phone, and social media outreach
· Developed and executed targeted outbound campaigns to engage prospects and generate interest in the
company's products and services
· Conducted discovery calls and product demonstrations to educate prospects on the company's
offerings and identify their needs and pain points
· Tracked and reported on sales activities and performance metrics using CRM software to ensure
accurate forecasting and pipeline management
· Continuously honed sales skills through ongoing training, coaching, and self-improvement initiatives.

Sales Development Representative

Walmart

•	Improved overall customer retention through active customer feedback groups and providing a consultative approach to finding their desired product
•	Optimized sales and marketing presentation and department floor plan to increase customer attraction that led to increased seasonal profits
•	Project management; managing seasonal employee schedules, inventory management, and overall department management
•	Business operation management; oversaw creating a safe working environment that led to low accident rates and theft.  
•	Time Management; managing 15-25 employee schedules, inventory management, and overall department operation

Department Manager

GC Services Limited Partnership

•	Recruited, hired, supervised and scheduled a staff ranging from 15- 40 employees
•	Leveraged data analytics and KPIs to optimize company processes to improve CSAT scores from 89% to 98%.
•	Led weekly, monthly, and annual meetings with the 15-40 customer service agents to improve overall satisfaction and 0% attrition within the call center department
•	Implemented training modules, coaching, and development to achieve optimum success for agents, increasing productivity.
•Weekly Quality Assurance Sessions implementing best practices to maintain score between 85%-100%
Award winner- Top Gun award October 2017 provided for exceeding performance expectations, going above and beyond with new tasks, and retention.

Unit Manager

Chevron

Training- Development of new hires to ensure safety standards, money management and customer service needs were met 
Money Management- reconciliation of money throughout daily operations, and at the end of the shift resulting in 100% accuracy.
Customer Service- Greet each customer with a friendly smile, ensure all needs are met by actively listening
Quality Control- Inventory of each item within the store, to ensure accurate dates, food quality and safety
Sales- Upselling to customers who may only initial purchase one item, however providing current promotional information resulting in increased profits

Lead Cashier

Community Provider of Enrichment Services (CPES)

•	Reconciliation- Budget of $350 per week itemized on a monthly basis, entering receipts into database with assigned reasons for each item purchased
•	Development- provide care to each client, teaching basic needs to achieve a more independent life
•	Time management- accurate daily log of every hour in 24 hours period resulting in clear communication between all staff of clients day;
•	Scheduling- Employee schedules to ensure someone was with clients 24 hours per day
•	Timesheet- Ensuring accuracy of employee times entered into the system to create no discrepancies resulting in accurate pay
•	Training- New hires entering the home, incident reports, medical log, client needs, and household functions

Lead Supervisor

3rd Base inc

•	Sales- B2B, Vendor relationships, no better way to learn the art of upselling than bartending, resulting in increased traffic being the only supplier of specialty products in the area
•	Marketing- creative new ideas to generate traffic on slow days, Sunday pool league, Wednesday ladies night. Increasing profits from $1k on slow nights to $3k-$4k Sundays and $6k on Wednesday. 
•	Inventory- complete and accurate account of all merchandise sold and in stock down to the last drop
• Hiring- Full cycle hiring, recruiting, interview, onboarding of new employees 
•Training- implementation of best practices within the establishment resulting in increased profits for both the bar and staff

Bar Manager

Tristar vacuum

-qualified prospects for vacuum demo, resulting in 65% sales from leads generated
- cold call prospects, using active listening to set appointments
-researched competing devices to have clear understanding of products.

Ask me about my Lochness Monster story…

A With a customer-centric approach to business, I have honed my skills in providing outstanding customer service, ensuring that every client receives personalized attention and support. Through active listening, I have developed a deep understanding of customer needs and preferences, enabling me to provide tailored solutions that meet their unique requirements. Through discovery, creating a positive solution to customer pain points, resulting in increased revenue. 

I am a Mom of a rambunctious 3 year old. My little miracle. Wife of almost 17 years. I am an avid reader, gamer, and have a love of learning new things. I have a photographic memory, which tends to be pretty useful both professionally and personally. Kindness and honesty matter most to me.

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