Jodie Mountford's Linkedin Analytics

I am responsible for business growth at InMoment, a leading SaaS company that helps brands improve their business performance through CX, Employee Experience (EX), and Market Experience (MX) solutions. With over a decade of experience in the CX sector. Additionally, 18+ years experience as a certified marketing and sales professional running Marketing programmes across Europe. High level credentials from the Chartered Institute of Marketing (CIM), plus over 5 years in SaaS sales trained with Value Conversation by Force Management, Ian Koniak Untap Your Sales Potential and MEDDICC qualified. My mission is to partner with enterprise clients across various industries, such as Retail, Utilities, Travel and Hospitality, to understand their CX needs and goals, and to design and deliver programmes that produce true business outcomes and prove return on investment (ROI). I have achieved significant results for clients by implementing CX programmes that reduced costs, increased satisfaction, and improved retention rates by an average of 25% and 20%, respectively. I am passionate about empowering leaders and CX professionals to adopt strategic best practices and to become more customer-centric and profitable.