Expedia Group

In my role as a long-standing member of the IT Asset Management Team, I've been heavily involved in various leadership-oriented activities, particularly in the realm of guiding and shaping the team's direction. These experiences have included:

- Collaborating closely with Real Estate, Sourcing, Field Services, Product, Engineering, hardware vendors, and VAR’s to strategically assess and manage the lifecycle of the company's global computer hardware and peripheral standards.
- Taking charge of formulating and executing strategies for procuring, deploying, maintaining, and retiring computer hardware on a company-wide scale.
- Overseeing the comprehensive global computer hardware recycling program in support of the company’s large-scale environmental initiatives.
- Crafting, implementing, and refining Asset Management processes and protocols. This includes intricate tasks such as hardware roadmap planning, evaluating and selecting hardware models, overseeing global hardware catalog development and maintenance, and devising strategies for hardware warranty and support.
- Actively participating in procurement endeavors and negotiations, displaying my adeptness at strategic decision-making and collaboration with external partners. I've also effectively managed global VAR and partner relationships, highlighting my leadership in fostering and maintaining vital external partnerships.
- Playing a key role in managing the annual computer hardware budget, indicating my capacity to handle substantial financial responsibilities and align them with broader organizational objectives.
- Being the go-to point of contact for various technology inquiries, projects, and initiatives, underscoring my leadership role in guiding the team's response to critical technological needs.
- Fulfilling the role of a mentor to colleagues, illustrating my dedication to nurturing talent within the team and fostering a collaborative and growth-oriented environment.

Sr. Process Analyst

Develop, implement and refine Asset Management processes and procedures including; hardware roadmap planning, hardware model identification/ evaluation/deployment, global hardware catalog development and management, and hardware warranty and support strategy. Manage global hardware recycle process. 
 • Participate in procurement activities and negotiations. Manage daily vendor activities and relationships. 
• Assist with the development and implementation of reporting to optimize internal efficiencies and support proactive asset strategy. 
• Assist in the overseeing/management of the computer HW budget. 
• Partner with Information Security, Accounting/Tax, Finance and Procurement on all governance activities.

IT Hardware Asset Analyst

YouthCare Seattle

Volunteer

Seattle Aquarium

In my capacity as a tech professional, I've not only provided IT technical support to a team of over 110 staff members, but I've also taken on significant leadership responsibilities in shaping the technological landscape. Some of these leadership aspects include:

- Active participation in strategic technology planning, which involved charting a course for the organization's technological growth and ensuring its alignment with broader business goals. My role also encompassed the management and negotiation of vendor relationships and service contracts, showcasing my leadership in external collaboration and procurement.
- Skillfully overseeing the daily activities and project work of on-site technical consultants, demonstrating my leadership in managing resources and orchestrating project execution.
- Advocating for and advancing hardware and software best practices, underscoring my role in guiding the team towards optimal technology utilization and performance.
- Playing a pivotal role in the formulation of technology use policies, demonstrating my capacity to influence and shape the technological culture of the organization, promoting security, efficiency, and compliance.
- Offering valuable consultation in the development of organization-wide projects with a strong technology focus. This points to my involvement in strategic decision-making at a broader level and my ability to integrate technology into the organization's core initiatives.

IT Help Desk II Lead

• User account management; MSFT AD,
• Technology hardware and software purchasing. 
• PC, Mac, iOS, Android, Windows Mobile, POS system, security system setup and support. 
• Vendor account setup and management. 
• Managed Spiceworks help desk ticketing system. 
• Provided hardware and software inventory, desk side and remote support.

IT Help Desk Analyst

Apple

Worked in the Apple Retail store selling Apple technologies.

Specialist

SmartEd Services

- Leveraged my technical expertise, in-depth product knowledge, and vendor relationships to create comprehensive internal and external knowledge base (KB) documentation. This illustrates my proactive approach to sharing knowledge and enabling efficient problem-solving within the team.
- Collaborated closely with vendors to enhance troubleshooting processes, showcasing my leadership in driving continuous improvement and fostering external partnerships for better outcomes.
- Provided both remote and desk-side support to staff and customers, effectively utilizing a CRM system. This demonstrates my leadership in customer service and technical problem-solving, ensuring seamless support across various communication channels.
- Maintained an accurate and up-to-date inventory of hardware and software resources, highlighting my meticulous attention to detail and organization. This contributes to more effective asset management and resource allocation.
- Took on the role of training and mentoring Help Desk colleagues, showcasing my leadership in nurturing the growth and development of team members. This emphasizes my dedication to building a collaborative and knowledgeable team environment.

IT Help Desk Support Specialist

Diversified Medical Records Services

- Independently oversaw and managed a portfolio of over 30 accounts, demonstrating my ability to handle a significant workload with minimal supervision.
- Effectively managed workflow processes, monitored volume metrics, and addressed client inquiries, showcasing my leadership in optimizing operational efficiency and maintaining client satisfaction.
- Operated within the confines of rigorous HIPAA guidelines, ensuring all workflows were strictly compliant while processing information requests for a diverse range of stakeholders, including patients, attorneys, insurance companies, and governmental agencies. This underscores my leadership in upholding regulatory compliance and maintaining confidentiality while managing critical data.

Service Representative

At Expedia Group, our IT Asset Management Team has benefited from my strategic leadership in managing the global computer hardware lifecycle. We've successfully integrated AI insights and collaborative processes to enhance procurement, deployment, and recycling initiatives, underscoring our commitment to sustainability and operational excellence.

My tenure has been marked by fostering cross-departmental alliances, ensuring that Real Estate, Sourcing, and Engineering align with our IT strategies. This collaborative spirit has been instrumental in optimizing asset management, and my AI certification has further empowered us to innovate responsibly in our pursuit of user-centric solutions.

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