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Customer Success Leader

I specialize in driving business expansion through innovative strategies and data-driven insights. I partner with organizations to identify growth opportunities, optimize marketing efforts, and enhance customer acquisition and retention. My approach combines deep industry knowledge with cutting-edge analytics to deliver sustainable results and competitive advantage.

Growth Consultant

Full Scale

Helping software companies recruit, assess, retain, and employ experts.
Grow your development team quickly and affordably.

Marketing Director

NCR Corporation

	Manage APAC Inside Sales team and set and track sales targets for the team. 
	Responsible for annuity maintenance services orders for the designated customers as well as for creation and submission of annuity service orders for new services contracts, services contract additions and services contract renewals
	Run & lead campaigns to generate qualified prospects and help maintain a good pipeline for the overall Sales Team to utilize
	Builds relationship with an existing customer and then grow the account based on the additional value by solving their needs with meaningful, world class service offerings
	Work with internal departments such as Direct Sales, Professional Services, Marketing or Product teams to engage audiences and clients more deeply.
	Possess deep knowledge of business product offering and value proposition.
	Suggest and implement improvements in the sales & marketing administration process
	Coordinate department projects to meet deadlines
	Report on sales metrics and suggest improvements
	Prepare monthly, quarterly, and annual sales forecasts
	Use customer feedback to generate ideas about new features or products
	Research and discover methods to increase customer engagement
	Ensure sales, finance and legal policies and procedures are met
	Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
	Meet and exceed KPIs and sales targets.

REGOGNITIONS|ACHIEVEMENTS |AWARDS

 Consistent Top seller
 Century Point Club Member
 CPC President's Club Awardee

Inside Sales Manager

Responsible for ensuring the renewal of existing service contracts for small/medium-sized/large customers. This role also handles any resulting queries that the customers may have about their existing service offerings and contracts.

Building a relationship with an existing customer and then grow the account based on the additional value we can create by solving their needs with meaningful, world class service offerings

• Responsible for annuity maintenance services orders for the designated customers as well as for creation and submission of annuity service orders for new services contracts, services contract additions and services contract renewals

• Accountable for the relationship management of assigned customer base and ensures that all customer requirements are identified and met

• Serves as interface or liaison between the customer and other NCR Service delivery and sales support teams with regards to issues for current customers

• Schedules and conducts regular calls with customers to review pricing and procedures, discuss customer-specific issues, review performance and value, position new solutions

• Identifies, documents and informs appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.); Obtains customer or industry information that assists in responding to customer's needs and requirements 
• Targets existing customers and services local clients within an assigned territory as well as partners with other business units to expand cross-sell opportunities
• Responds constructively to minimize difficult or negative issues and partners with internal support groups to ensure total customer care

• Provides advice on rectifying past customer-specific practices that are inefficient and replaces them with best practices for service order management 

• Identifies NCR's major competitors in the account and assesses the competitor's products and services to compare their strengths and weaknesses relative to NCR's

Inside Sales Specialist - Services Renewals(APAC Region) : Revenue Lifecycle Management

Author Solutions, LLC

	Senior Publishing & Marketing Consultant  and Author Advisor | Author Solutions Philippines Incorporated  - Previously owned by Penguin-Random House Publishing

Is the parent company of several self-publishing companies.  A company that provides publishing and marketing services for authors worldwide.

Duties and Responsibilities:

•	Perform outbound calls, handle incoming calls for new clients and respond to emails.
•	Present and sell company products and services to current and potential clients.
•	Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
•	Identify sales prospects and contact these and other accounts as assigned.
•	Establish and maintain current client and potential client relationships.
•	Identify and resolve client concerns.
•	Meet end of week/month quotas in net revenue, bookings, call logs and talk time.

REGOGNITIONS|ACHIEVEMENTS |AWARDS

	Consistent Top seller
	A member of the Author Solutions Publishing Consultant Elite Team
	Chairman’s Club Member
	Circle of Excellence Awardee

Senior Publishing & Marketing Consultant

Top Deals

Worked as Team Lead in Top Deals -Top Online Pro Deals (2015-2017)

Top Deals was established, solely, out of one purpose: To transform lives and bring the modern concept it instills to a much convenient, strategic and highly systematic way of earning. Maximizing the power of the internet, the company, strategically set the ground for online advertising with the use of social networking site. Officially launched in May 2014, the company is positioned to empower products and services to the global market.

Services and Coverage of the Company:

Handles Loading Business, Bills Payment, Money Transfer, Travel Ticketing, Online Shopping, 

Online Advertising, System and Web Development, and Leverage Marketing.
	Team Leader
	Results and sales-driven

Team Lead in Top Deals -Top Online Pro Deals (2015-2017)

Concentrix Limited Company

Is a premium business process outsource (BPO) service provider specializing in customer relationship management solutions including sales, customer care, technical support and back office for Fortune 1000 companies. 

Vonage is one of the leading VOIPs in the United States, enabling its customers to make and receive national/international calls through the use of high-speed internet connection.
Duties and Responsibilities:

•	Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
•	Provide customers with product and service information.
•	Upsell products and services.
•	Transfer customer calls to appropriate staff.
•	Identify, research, and resolve customer issues using the computer system.
•	Follow-up on customer inquiries not immediately resolved.
•	Complete call logs and reports.
•	Research billing issues.
•	Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
•	Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
•	Diagnose and resolve technical hardware and software issues involving internet connectivity, VOIP and more.
•	Follow standard processes and procedures.
•	Accurately process and record call transactions using a computer and designated tracking software;
•	Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.

	Senior Technical Support Representative | eTelecare Global Solutions/Stream (2008-2011)

Cebu Global Services Incorporated

Duties and Responsibilities:
•	Help clients improve their credit standing
•	Follow-up on customer inquiries not immediately resolved
•	Upsell products and services
•	Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

REGOGNITIONS|ACHIEVEMENTS |AWARDS

 Consistent Top seller | Hit and Exceeds targets

Sales Executive | Cebu Global Services Incorporated (2007-2008)

Jollibee Foods Corporation

Duties and Responsibilities:

•	Product development
•	Handles promotions
•	Host parties and events
•	Helps in maintaining the company’s good image

Store Marketing Assistant | Jollibee Foods Corporation (2004-2007)

20+ years experience in Sales & Marketing.
Specialties:  Project & Territory Management, Growth Consultancy, Sales Qualified Leads (SQLs) Generation, Marketing Qualified Leads (MQLs) Generation, Marketing Management, Sales, People Management. Business Development, Client Success Management, Customer Relationship Management (CRM), Negotiation, Sales Pipeline Management.

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Joel Berou's Linkedin Analytics

Joel Berou

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