Google

Solutions Consultant - Google Cloud VMware Engine

Solutions Consultant

VMware

Senior Technical Support Engineer - vSAN 

NetApp

NetApp Expertise

• Expertise in troubleshooting NetApp software, hardware and host related issues
• Extensive experience troubleshooting filer failover
• Experienced in the administration of NetApp controllers using the CLI and OnCommand 
• Experience diagnosing filer performance issues by collecting statics and performance reports.
• Experience with Non-disruptive Upgrades/Revert Procedures, Netbooting, Head-Swap Procedure, Non-disruptive hardware changes
• Experienced in implementing Storage Efficiency Features such as Thin provisioning, De-duplication, Compression on the NetApp volumes.
• Experienced in configuring and troubleshooting Snapshots, SnapVault, SnapMirror , and NDMP for data protection.  
Soft Skills
• Superb customer service skills 
• Experienced working with customers on a global scale
• Excellent planning, organization, decision-making, and time management skillset 
• Self-driven, effective team player with strengths in communication and developing interpersonal relationships

Technical Support Engineer

Experienced Technical Support Engineer with a demonstrated history of working in the computer software industry. Skilled in Storage Area Network (SAN), Microsoft Word, Sales, Data Center, and Management. Strong information technology professional with a Bachelor of Business Administration (BBA) focused in Business Administration and Management, General from City University of New York-Herbert H. Lehman College. 

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