KVH Industries, Inc.

Marketing Manager

• Direct full-cycle customer service and support operations for a global corporation, overseeing all facets of service delivery and ensuring client satisfaction.

• Conduct engaging training sessions for sales managers and collaborate with cross-functional teams to facilitate seamless support for new product launches.

• Deliver informative presentations to senior management to communicate project updates and strategic insights for informed decision-making.

• Foster a culture of transparency and teamwork, enabling effective cross-functional collaboration with sales teams, billing departments, field service, engineering, and operations. 

• Prioritize staff well-being and work-life balance to maximize individual and team success by employing motivational leadership and mentorship skills.

• Conduct regular performance reviews and provide feedback to team members, recognizing achievements and identifying areas for development and improvement.

• Liaise with internal stakeholders and external vendors to coordinate airtime service activations, troubleshooting, and billing inquiries, ensuring seamless communication and resolution of issues.

• Bridge communications with senior management, summarizing key service metrics, performance trends, and initiatives to enhance customer service processes and procedures.

• Stay abreast of industry trends and best practices in airtime service management, incorporating insights into service strategies and initiatives to maintain competitiveness and drive business growth.

Global Manager of Airtime Customer Service and Process 

• Served as the primary point of contact and Subject Matter Expert for all interactions within the sector, providing invaluable guidance and expertise to internal teams, clients, and stakeholders.

'• Implemented strategic initiatives that revitalized a stagnant sector of the business, achieving growth of 500% within a span of three years, demonstrating strong leadership and business acumen.

• Developed and documented repeatable processes to streamline operations and ensure consistency in performance, facilitating efficient onboarding and training of future staff members.
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• Oversaw key processes and service product offerings within the sector, overseeing day-to-day operations and ensuring alignment with organizational goals and objectives.

• Built and maintained relationships with key vendors and suppliers to secure favorable terms and pricing for service components and equipment.

• Coordinated the launch and rollout of new service offerings, leading marketing efforts, training programs, and customer communications to drive adoption and satisfaction.

• Monitored service performance and customer feedback, implementing continuous improvement initiatives to enhance service quality and customer experience.

• Prepared and presented reports to senior management, highlighting key performance metrics, service trends, and opportunities for growth and optimization.

• Led and mentored a high-performing team of service development professionals, fostering a collaborative, inclusive, and results-driven work environment.

Manager Service Development, TVRO

• Directed and oversaw all aspects of call management, service activations, and customer support operations for both leisure and commercial customers.

• Ensured prompt resolution of a diverse range of inquiries and issues to maintain high levels of customer satisfaction and retention.  

• Cultivated and nurtured strategic corporate partnerships with US-based dealers, as well as building relationships with industry leaders such as DirecTV and Perfect Vision, fostering mutually beneficial alliances to drive business growth.

• Collaborated cross-functionally with internal teams to streamline workflows, optimize contract templates, and enhance overall contract management efficiency.

• Facilitated communication between stakeholders, including clients, vendors, and internal departments, to resolve contract-related issues and ensure alignment with project timelines and objectives.

• Managed contract documentation and records, maintaining accurate and up-to-date contract files and databases to support audit readiness and compliance reporting requirements.

• Provided expert guidance and support to clients regarding contract terms, pricing structures, and service offerings, fostering strong client relationships and driving customer satisfaction.

Consultant /  Specialist TVRO 

Joel Klampert: Photography

• Storytelling: Excelled in weaving narratives through imagery, whether it was showcasing a brand's journey, documenting editorial features, or capturing the intimate moments of couples and weddings.

• Branding: Helped businesses and individuals elevate their brand identity with strategic visual solutions, from headshots to lifestyle branding shoots.

• Editorial: Collaborated with editorial teams, we produced captivating visuals that enhanced narratives, sparked conversations, and left a lasting impact on readers.

• Couples & Wedding: Cherished every moment with our personalized couples and wedding photography services, ensuring special days were immortalized beautifully.

• Model: Empowering models and aspiring talents, by teaching them to love who they are, was central to our ethos. Through collaborative shoots and creative direction, we showcased individuality and personality, helping models build compelling portfolios in the industry.

Independent Photographer

Rood Graphics/Joel Klampert Design

• Founded and operated a successful graphic design firm specializing in branding and marketing consultation services, catering to a diverse clientele ranging from small startups to large corporations.

• Produced collateral for notable clients such as AVIS, encompassing a wide range of deliverables including marketing materials, catalogs, logos, websites, and other promotional assets, enhancing brand visibility and driving engagement.

• Piloted the creation of social media design initiatives for UPTV, collaborating on projects for acclaimed shows like "Touched by an Angel" and "Heartland," demonstrating a keen understanding of client needs and industry trends.

• Provided expert guidance and support to small companies seeking to scale their business, offering strategic design solutions and personalized consultation to effectively communicate brand identity and achieve growth objectives.

Owner and Principal

Ember Church

• Empathetic Leadership: Guided by empathy, I cultivated an inclusive and supportive environment where individuals felt seen, heard, and valued. Understanding the diverse needs of our congregation, I provided compassionate guidance and support during times of joy, sorrow, and transition.

• People Management: Leading a small church requires adept people management skills. From nurturing relationships within the congregation to overseeing volunteers and staff, I prioritized effective communication, conflict resolution, and team building to ensure harmony and cohesion within the church community.

• Non-Profit Management: As the leader of a non-profit organization, I navigated the unique challenges and responsibilities inherent in managing a religious institution. From budgeting and financial stewardship to strategic planning and program development, I balanced the spiritual mission of the church with practical operational considerations to foster sustainability and growth.

• Pastoral Counseling: Providing pastoral care and counseling to individuals and families in need was a cornerstone of my role. Whether offering spiritual guidance, emotional support, or practical advice, I approached each interaction with empathy, respect, and a commitment to confidentiality.

Senior Pastor

UP tv

• Contract work for Social media design/art on two years of seasons. 

• Included shows like: Touched by an Angel, 7th Heaven, Growing Pains, Heartland etc, as well as movies and internet shows. 

• In addition I designed on-going quotes and memes graphics for UPtv to share on social networks for promotional seasons.

Social Media Designer/artist

The Forge Conference

• Designed and executed dynamic seminars and conferences for church leaders nationwide, with a focus on fostering growth, community, and professional development.

• Organized engaging 1-3 day events in New Jersey and Connecticut, featuring sessions on leadership, musicianship, staff training, mental health and burnout awareness, and facilitating healthy theological discussions.

• Created platforms for meaningful dialogue and exchange of ideas, empowering attendees to explore diverse perspectives and deepen their understanding of theological concepts.

• Leveraged innovative approaches and collaborative strategies to address emerging challenges and equip leaders with practical tools and resources for effective ministry.

•  Event planning and management, from conceptualization to execution, ensuring seamless experiences for participants and stakeholders.

• Passionate advocacy for mental health awareness and self-care practices within religious communities, integrating these vital topics into conference programming to promote holistic well-being.

Conference Director and Visionary

Lifepath Church

Worship Leader & Youth Pastor

Batteries Plus Bulbs

• Managed two store locations, employees, all stock and financials. 

• Outside sales in order to get contracts for larger sales and to partner with town and local businesses.

• Broke national records for store sales as well as individually across all locations.

Retail Store Manager & Outside Sales

Cash Converters

• Assistant Manager in charge of sales and customer experience. 

• Product buyer who made decisions as to what merchandise we would sell and it's price.

• Designed staff training manuals that was used as a model for other franchisees

Assistant Retail Manager & Buyer

Yellow Pages

• Illustrator in the art department who worked with clients to customize ads with hand drawn art for the yellow pages for the entire east coast business subset.

Illustrator 

Empowering Leaders to Thrive Inside and Out | Coaching & Mentoring Professional and Personal Growth | Advocate for Empathy and Kindness as essentials for Success.

A small peek into who I am, what I do, and what I stand for.

➤ I'm a coach and mentor who comes alongside people. 
➤ I work towards teaching people to find their core purpose.
➤ Ambassador for Empathy and Kindness being more than just "soft skills"
➤ 25+ years experience driving businesses and individuals to success both externally and internally. 

I exist to help people
thrive, grow, and evolve.
Feel seen, supported and celebrated

I write to shed light and disrupt
To coach and to mentor
To teach and to learn

I speak to show
My experience and success
Transparency and failure

I have been called to heal wounds, 
to unite what has fallen apart, and to 
bring home those who have lost their way.


➤ Hats I have worn over 25 years ➤

Global Customer Service & Support
Illustrator / Graphic designer
Learning and Development
Leadership Development
Creative Problem Solver
Conference Designer
Marketing Manager
Writer and Speaker
Process architect
Brand Specialist
Outside Sales
Entrepreneur
Ex-pastor

Taplio

Joel Klampert's Linkedin Analytics

Joel Klampert

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