TELUS International

Key Achievements:
- Developed Sales-front Portal for TELUS partner shops, leveraging Salesforce and other technologies.
- Boosted sales efficiency by 20% through TELUS’s API for personalized product access.
- Improved customer satisfaction by 15% due to faster real-time access to personalized products.
- Reduced operational costs by 10% through streamlined processes and deep automation.
- Enhanced system reliability and scalability, achieving a 30% reduction in downtime.

Senior Scrum Master & Agile Coach - RTE

BCI Investment Management Corporation

Key Achievements:
- Implemented strategic asset allocation systems for financial trade proposals and fund planning.
- Applied systems benchmarks across BCI clients, resulting in a 25% increase in trade accuracy.
- Enhanced cost estimation processes, reducing errors by 20%, leading to reliable forecasting.
- Improved trade speed by 15%, contributing to better market positioning and client satisfaction.
- Optimized planning, achieving a 10% reduction in operational costs via efficient resource allocation.

Senior Scrum Master

Manitoba Technology Accelerator

Key Achievements:
- Facilitated a Start-up incubation project in collaboration with the Manitoba Tech Accelerator (MTA).
- Created robust business cases, leading to a 30% increase in investor interest and funding.
- Refined product backlogs, improving project prioritization and efficiency by 20%.
- Led offshore development of apps using Agile frameworks, achieving a 25% faster time-to-market.
- Enhanced collaboration within the team, resulting in a 15% improvement in overall project quality.

Product Owner

PricewaterhouseCoopers - Service Delivery Center (PwC SDC)

Key Achievements:
- Facilitated a $3 million Global Data-Center Infrastructure Migration and Automation initiative.
- Managed third-party application configuration, enhancing system integration efficiency by 35%.
- Supported on-premises to cloud migration, resulting in a 40% reduction in operational costs.
- Oversaw maintenance efforts through Microsoft Azure cloud, improving system reliability by 30%.
- Successfully migrated critical apps to the cloud with  99.9% uptime and reduced downtime.

PharMerica

Key Achievements:
- Configured eMessaging for AS400 pharmaceutical dispensing systems, enhancing 25% efficiency.
- Migrated legacy systems from on-prem to Azure Cloud, resulting in a 30% infrastructure cost cut.
- Ensured seamless user interface usability for medical specialists, increasing usability by 20%.
- Improved system reliability and performance, achieving a 15% increase in operational efficiency.
- Streamlined processes, leading to a 10% reduction in system errors and improved user experience.

Scrum Master

DST Systems

Key Achievements:
- Developed a compliance-based account onboarding system, streamlining information processing.
- Reduced onboarding time by 40%, significantly minimizing time wastage for financial advisors.
- Achieved cost savings of 30% through improved efficiency and reduced manual effort.
- Enhanced data accuracy and compliance, decreasing errors by 25%.
- Improved client satisfaction by 20% due to faster and more reliable onboarding processes.

Bellese Technologies

Key Achievements:
- Coordinated the Fed Health Insurance Reimbursement Quality Incentive Program (QIP) by CMS.
- Performance-based incentive reimbursement systems, improving overall healthcare quality.
- Achieved a 20% increase in healthcare provider compliance with quality standards.
- Enhanced the efficiency of reimbursement processes, reducing processing time by 30%.
- Contributed to cost savings of $5 million annually via optimized reimbursement and incentive.
- Improved patient outcomes and satisfaction by 15% via incentivized performance improvements.

Lead Business Analyst

Bank of America

Key Achievements:
- Coordinated the development of a user-friendly ESCROW account interface.
- Integrated core mortgage client data with newly acquired Merrill Lynch, mitigating M&A risks.
- Ensured seamless configurations, resulting in a 25% reduction in integration-related issues.
- Enhanced user experience, improving client satisfaction by 20%.
- Achieved 30% faster transaction processing due to streamlined data integration.

Business Analyst

Globacom

Key Achievements:
- Project for enhanced call center service quality by implementing a Feedback Interface.
- Captured, analyzed, and addressed customer requests, improving response times by 35%.
- Increased customer satisfaction by 25% through targeted improvements based on feedback analysis.
- Achieved a 20% reduction in repeat complaints due to proactive issue resolution.
- Enhanced overall service quality, contributing to a 15% increase in call center efficiency.
- Facilitated continuous improvement, leading to a 10% increase in customer retention rates.

Senior Scrum Master @ TELUS International | Agile Coaching, Process Improvement | CSM, CSPO, CSTM, CKE, CSSE, CAC.

Senior Scrum Master and Agile Coach with extensive experience in Agile (Scrum & Kanban) and Waterfall Framework. Proven success in leading multimillion-dollar IT projects, optimizing processes, and managing cross-functional teams. Expertise in implementing Agile best practices across the SDLC. Proven ability to deliver enhanced capabilities and achieve major cost savings.

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