Comfort Systems USA Shoffner

Source, interview, and hire the best skilled trades professionals in the area.
Manage all full-cycle recruiting efforts for 4 locations in the Commercial Construction industry.
Internal OFCCP audit to ensure compliance in recruiting and record management.
Construction safety and OSHA 10-hour.
Increased the number of new hires by 68% over the prior year.
Improved application completion through the company page from 30.65% to 99.10% by rewriting and optimizing job ads.
Decreased sponsored job cost by ~$4,000 monthly by analyzing the talent pool and job post performance.
Facilitated hiring 255 people across both field and office positions.
Decrease time to hire from 65 days to 26 days.

Talent Acquisition Manager

Vocationly

Pursue Your Calling!   

www.payhip.com/vocationly

I offer career coaching, resume writing, interview prep, LinkedIn optimization, and content strategy. Let's go you into your next role. I have openings after 5:00pm weekdays and open hours on weekends.

Owner

Corner Lounge

Make the best steamed sandwiches in Knoxville.

Cook

Appalachian Underwriters, Inc.

I manage full life-cycle recruiting for 5 locations and 6 companies under the AUI umbrella. 
Oversee 30+ job requisitions.
Collaborate with hiring managers. 
Create custom job descriptions.  
Source and screen candidates. 
Draft offer letters. 
Conduct stay and exit interviews. 
Process disciplinary actions and terminations.  
Assist with staff training. 
Employee development. 
WorkDay.
Hired and onboarded over 130 people in one year.
Maintained a 85.5% retention rate for 2022.

Human Resources | Recruiter

Inbound calls for technical troubleshooting and billing inquiries.
Assist Training Manager with new employee classes.
Assist with post-training transition prior to new employees being released to the floor.
Team Lead internship Dec 2020 - Mar 2021.
Handle escalated phone calls.
Weekly meeting with each representative to review KPI's.
Answer representative questions using Microsoft Teams.
Actively monitor call times and team daily schedules using Avaya One X.

Customer Care Representative

Wakefield & Associates, Inc

Outbound and inbound call on past due medical bills. 
Prepare accounts for lawsuit. 
Train Account Representatives on preparing accounts for lawsuit. 
Operate multiple sessions of AS400 concurrently.

Account Representative

Moe's Southwest Grill

Interact with customers during food preparation and while dining. Inventory management on daily and weekly cycles. Recruit candidates using social media and online job boards. Interview applicants using behavioral questions. Onboard new hires through all required documentation. Train employees on all policies and procedures. Inspect weekly payroll and disperse weekly credit card tips.

General Manager

Vanderbilt Mortgage and Finance, Inc

Outbound calls on past due mortgage accounts.
Manage a portfolio of over 1000 accounts.
Dispatch field representatives to obtain contact with debtors. 
Mail legal notices and send accounts for legal action.
Process Improvement Team member.
Audit legal and bankruptcy accounts for accuracy.
Perform interviews and job shadowing for candidates. 
Maintained goal achievement percentage of 75%.
Vanderbilt Circle award recipient.

Dominos Pizza

Front-line customer engagement. 
Train new delivery experts and customer service representatives.
Product quality control and inventory management. 
Promoted from Delivery Expert to Assistant Manager in July 2010.

Assistant Manager

Skilled Trades Advocate | Talent Acquisition Manager

With over 10 years of work experience in various industries, I am a versatile and adaptable Talent Acquisition Manager with a passion for finding and retaining the best talent for SKMES and Comfort Systems USA.

I have a strong background in Human Resources, Recruiting, Customer Service, and HR systems. I am always eager to learn new skills and technologies to enhance my performance and efficiency.


Being a job seekers can be infuriating. I can help.  I have launched a Career Coaching + Job Search site.  I strive to help everyone find their next position or career growth.  If you are struggling and don't know where to turn, I'm here for you.  

https://topmate.io/joe_mcclaran
https://www.payhip.com/vocationly

Note: Topmate.io is my side business and is not affiliated in any way with my current employer.

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Joe McClaran's Linkedin Analytics

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