The Careers & Enterprise Company

Salesforce Administrator

TalentPath Salesforce Training Programme

Japan Centre

As a Wholesale Admin at Japan Centre Wholesale, I processed customer orders through various channels such as email, phone and the company's website. I was responsible for ensuring the accuracy of orders by verifying details such as pricing, discounts, quantity and payment terms. Additionally, I sent out order confirmations, and proforma invoices, and communicated with customers regarding delivery dates, out-of-stock products, and discontinued lines.

I maintained communication with customers regarding delayed payments and updated them on any delivery issues or price discrepancies. I also monitored customers' forecast orders and liaised with the Purchasing Team to ensure that stock requirements were met. As the first point of contact for customer enquiries or complaints, I promptly responded to calls and emails and resolved any issues in a timely manner.

In addition, I organized customer collections and deliveries through various logistics providers such as DPD, Palletline, and Deadline. Overall, I contributed to the smooth running of the Wholesale department by providing exceptional service and support to customers.

Wholesale Admin

NexusCom

Troubleshooting and Customer Management:
- Providing technical support, answering support queries via phone & email.
- Debugging new: software, firmware, web, webservice (using soapui) and mobile application releases.
- Controlling informations on differents datebases using an opensource software (heidesql).
- Creating a new model of loyalty system in line of clients request.
- Contact with Tns helpdesk office for eventually gprs connection issues.
Inventory management:
- Preparing costumer’s order (Pos or bru51 reader, cards, leaflet etc.).
- Charging loyalty application on ingenico's pos (models EFT/ICT2XX/IWL2XX) using LLT Tool and testing the correct function (keyboard, swipe, ethernet connection and eventually gprs connection).
- Work with accountant office and sales office for any verification.
- Contact with Ingenico helpdesk for any enquires.
- Contact with Nexuscom Argentina for inquiries eventually(software, web, application, etc) and information about bugs on applications.
- Contact with TNS helpdesk for any problems or inquires.
- Contact with sms supplier for any issues in receiving of sms sent by the clients.
- Translate documents from spanish to italian using Manual and Help.

IT Helpdesk

As a certified Salesforce and AWS professional, I possess the skills and expertise required to excel in the field of cloud and customer relationship management. With a passion for technology and a proven track record of success, I am eager to apply my knowledge and experience to secure my first job in the Salesforce ecosystem. I am a dedicated and driven individual who is committed to delivering exceptional results, and I am confident that my abilities and qualifications make me an excellent candidate for any cloud-related position.

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