John Gray, CBAP's Linkedin Analytics

An IIBA Certified Business Analysis Professional (CBAP) with 20 years experience of delivering software applications and digital platforms to both the public and private sector. John has successfully delivered business process re-engineering and IT system projects that have improved customer service and reduced operational costs across a range of industry sectors, in a variety of challenging environments and across numerous countries. John has extensive experience in all phases of the system development lifecycle, from project feasibility through to system implementation, on a range of digital products including risk management systems and decision support systems. Tactful and diplomatic, with excellent written and verbal communication, relationship management and influencing skills, he is adept at working in sensitive business and culturally challenging environments.