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A seasoned Customer Relations professional seeking a fulfilling career change. With a passion for providing exceptional customer service and a proven track record of success across multiple industries, I bring an energetic and motivated attitude combined with a commitment to delivering consistent quality. This has led to numerous successful partnerships and business negotiations. I strongly believe in mentoring and supporting others to reach their goals, coupled with effective leadership skills, making me a valuable asset to any team. I am looking for a final career move where I can apply my skills and experience to a role I am truly passionate about. Core Skills • Excellent Customer Service • Project Management • Time Management Skills • Process Improvement • Event Management • Results Oriented • Strong Written & Verbal Communication Skills • Managing A Variety Of Tasks In A Fast-Paced Environment • Problem Solving And Conflict Resolution • Proficient With Microsoft Office Suite Work History Vice President of Customer Relations Global Recruiters Network, Inc., Chicago, IL 2003 - 2024 GRN is a rapidly growing network of franchised offices that offers management, technical, professional, and executive search services. • Deliver top-quality customer service and build strong relationships through timely follow-ups, understanding client needs, and providing tailored solutions. • Achieved impressive results in commercial real estate, event planning, franchisee and vendor relations, and business negotiations. • Identify new business partnerships and opportunities, build relationships to acquire new customers, and analyze promotional strategies for maximum impact. • Ensure the success of marketing activities by applying sales and business management principles, fine-tuning processes for improved efficiency. • Develop strategies to increase profits while minimizing costs, utilizing resources efficiently, and assessing market trends. • Recruit highly qualified individuals aligned with the company’s goals, fostering a collaborative environment to achieve shared objectives. • Consistently recognized with customer service awards monthly, quarterly, and annually. Previous Work History Vice President of Customer Service BBDP, Inc., Chicago, IL A leading provider of technology solutions to the staffing industry since 1995. Senior Director of Telecom & Customer Service Management Recruiters International, Cleveland, OH MRI Inc., founded in 1965
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