MiaRec

Hire, train, coach and manage the sales team. 

Initiate, implement and analyze new sales initiatives, strategies, and programs. 

Responsible for meeting and exceeding revenue targets and sales goals. 

Create and manage the pipeline of new business opportunities through inbound and outbound efforts. 

Manage prospective client relationships through all phases of the sales cycle. 

Participate in RFI and RFP processes. 

Responsible for forecasting annual, quarterly, and monthly sales, assisting sales personnel in their techniques, developing specific plans to ensure growth both long and short-term and educating sales team with presentations of strategies, seminars, and regular meetings. 

Ensure quality control of all sales output pertaining to customer acquisition and service delivery. 

Prepare and present sales presentations to Executive and C- level prospective clients. 

Effectively manage and orchestrate the closing of large deals within a complex sales cycle. 

Participate in client prospecting and trade shows when needed. 

Plan and strategize market activities with the marketing and channel teams for the end user and channels.

Technology Sales Manager

IdealTax 

Sales Team Lead

SureCo - Healthcare & Technology

Sales Manager

Senior Health and Life Insurance Agent 

Los Angeles Angels

Inside Sales Representative

San Diego Chargers Football Co.

Responsible for the sale of new full season tickets, partial season ticket
plans, mini plans, and group tickets

Identify new business opportunities by establishing professional and
personal networks

Proactively seeking new leads through referrals, prospecting, and
networking

Conduct appointments with prospective clients

Maintain detailed records of clients and prospects in the CRM system and Archtics

Warner Music Group

Gathering/organizing digital sales information

Submitting albums for upcoming sales on iTunes, Google Play, and
Amazon

Facilitating partnerships with local businesses

Writing copy/posting on behalf of WMG’s artists on Spotify

Digital Sales/Marketing Intern

Helping Businesses Enhance CX Through Conversation Intelligence Voice Analytics🔹Automated Quality Management🔹Automatic Data Redaction🔹Optimal Contact Center Efficiency🔹

As a Technology Sales Manager at MiaRec, I help contact centers unlock their full potential through the power of automation and voice analytics. 

With our cutting-edge solutions, we empower businesses to increase efficiency, gain deep insights into their customers, and upskill their agents with best-of-breed voice analytics and automated quality management. 

Whether you're looking to streamline your operations or stay compliant with call recording regulations, MiaRec has you covered.

Ready to see how Conversation Intelligence can transform your Contact Center? Schedule a meeting with me here: https://meetings.hubspot.com/john-ortiz1

Almost everyone I spoke with at #enterpriseconnect2024 was super impressed with MiaRec's new #GenAI capabilities. 🤖 

It's pretty obvious how much of an impact it could have on a #contactcenter
by automatically and accurately scoring 100% of calls. 

No one doubted how effective the software could be. 

The biggest concern: Cost 💰 

Yes, an initial investment in such software could be expensive, but it's not a matter of IF it will garner ROI, it's a matter of WHEN, and how much. 

To address this question, we created the 120 Day Roadmap to Auto QA ROI.

This document has already helped several of the prospects in my pipeline with building a business case to convince the higher-ups that the initial investment in AQM #technology makes sense, so I figured I'd share it here. 

Hope this helps and hit me up if you have any questions! 



P.S. - For a really quick view into how Gen AI technology can generate contact center ROI, check out the ROI calculators in the comments. 👇 

Taplio

John Matthew Ortiz's Linkedin Analytics

John Matthew Ortiz

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Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}John Matthew Ortiz's Linkedin Analytics

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John Matthew Ortiz's Best Posts .css-qqfgvy{font-size:var(--chakra-fontSizes-md);}(last 30 days)

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John Matthew Ortiz's Linkedin Analytics

John Matthew Ortiz's Best Posts (last 30 days)