Noventiq

Account Manager

APAC Customer Success Lead

Responsible for  Philippines, Cambodia and Myanmar region to drive customer Microsoft 365 usage with a focus on Microsoft Teams Meeting, MIP/AIP, OneDrive, Yammer, Power Platform & Intune as part of Digital Adoption and Change Management program. 
Build, maintain and leverage strong relationships with customers to influence adoption on Microsoft Office 365 platform.
Drive end-user excitement to create viral adoption (e.g. excitement days, champions programs, Office 365 training)
Act as the single point of accountability for Teams Monthly Active Usage (MAU) within the customer.

Customer Success Manager

Softline Group

Since October 2022, Softline Holding plc trades under the name of Noventiq.
I managed local clients and responsible for all engagement in driving customers' Microsoft 365 usage with a focus on Microsoft Teams Meeting, MIP/AIP, OneDrive, Yammer, Power Platform & Intune.
Build, maintain and leverage strong relationships with customers to influence adoption on Microsoft Office 365 platform.
Drive end-user excitement to create viral adoption (e.g. excitement days, champions programs, Office 365 training)
Act as the single point of accountability for Teams Monthly Active Usage (MAU) within the customer.

Customer Success Executive

rhipe

Day-to-day leadership and performance management of staff (up to 10); lead and mentor the Support Ambassadors team; perform scheduled staff reviews; communicate and adhere to new procedures, policies, and goals.
Maintain efficient operation of the Level 1 and Level 2 teams by monitoring queues; assist with daily goals and conduct quality control to reduce errors to improve procedures; perform Level 1 Support overflow as required.
Delegate duties and prioritize activities for team members to ensure all daily activities are completed efficiently and effectively  
Implement and recommend policies to ensure quality, timely and efficient design of customer-oriented services.
Participate in creating technical documents for Company records and for clients; contribute to ongoing procedure development and documentation and expanding knowledge base.
Work effectively with other teams to implement strategies to increase profitability, productivity, and overall client experience to meet SLA targets
Responsible for the team's performance by setting clear goals and expectations, tracking progress against goals, and ensuring feedback and addressing performance problems and issues promptly
Provide ongoing hands-on training to address identified areas of development for both client-specific and product-specific requirements
Assist in the recruitment of support staff within the area of responsibility, including the interviewing, assessing, and training of new employees
Ensure all policies and standards, as they are introduced, are always adhered.

Team Lead

Broad knowledge in administration of Office365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business), including DNS requirements and user mastery scenarios.
Exceptional knowledge and troubleshooting experience in supporting legacy Microsoft Office Suites as well as modern Office suites, including deployment and migrations.
Strong hands-on implementation, configuration, and support experience with Windows/Office on desktop, Active Directory & DNS, Exchange, and SharePoint. DNS Records, use, and applicability for each Office365 workload.
Outlook, and other supported mail client configuration for Exchange Online
Well exposed to email migration tools, web hosting technologies and various incident management systems would be advantageous
Excellent analytical abilities and troubleshooting skills, team coordination, communication, and good troubleshooting skills.

Cloud Engineer

Convergys

Responsible for agents technical issue, driving to increase and improve help resolved to meet the client's target.

Senior Technical Specialist

Technical Support Associate

PhilEquity Management Inc.

Intern

Experienced in Microsoft 365 cloud services delivering in depth technical expertise, implementation and adoption of cloud services.

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