Stanford Children's Health | Lucile Packard Children's Hospital Stanford

- Collaborating with health care providers, Case Managers, Social Workers and other key people involved in the daily activities of providing medical care to patients at the hospital
- Acting as a primary liaison between Lucile Packard Children’s Hospital and community resource agencies, insurances and health care vendors
- Coordinating transportation, lodging, meals or other needed resources that may cause a barrier to patient care and/or continuity
- Communicating utilization review, discharge planning, psychosocial considerations, financial needs and other related information to appropriate care providers and community agencies
- Assisting Case Management in the discharge planning of patients for safe progression

Care Coordination Liaison | Ortho DME Coordinator

- The Care Coordination Liaison serves as an advocate and point of contact for assigned patients and families by assisting with medical systems navigation, resources, and/or referrals to community assistance programs. 
- The CCL is responsible for performing delegated functions related to discharge planning, utilization management, and patient care communication by collaborating with interdisciplinary team members (Case Managers, Residents, Nurses, etc.) 
- The goal of the liaison is to identify barriers to medical treatment, ensure access to appropriate resources, improve patient experience and resolve issues that could impact smooth care progression.

Care Coordination Liaison

Hopkins Manor

- Conducted admission interviews and provided information and opportunity for residents to sign paperwork.
- Investigated and trained, developed, supervised, and evaluated staff, and approved incident reports. 
- Reconciled and maintained record-keeping systems for both staff and residents. 
- Reported significant changes in residents’ conditions and took necessary actions to provide them with the care they need by informing the doctor.
- Improved efficiency, quality of care, and service for residents by reducing response times.

Administrator, President

ARCADIAN RESIDENTIAL COMMUNITY CORP.

- Ensured the elderly residents received quality care and that staff performance met state regulations while maintaining safe working practices by providing necessary resources.
- Partnered with physicians, residents, families, staff, and the community to create positive relationships with external community contacts and resources. 
- Managed and executed admitting/discharge policies and procedures while creating a culture of compassion throughout the facility.
- Consulted with residents and staff via facility walkthroughs and monitored the quality of care provided.

Administrator

Stanford Health Care

- Operated commercial vacuum cleaners and attachments for floors, walls, and furniture while observing standard precautions and hospital-established safety regulations.
- Established and maintained respectful relationships with different hospital departments and diverse patient populations.
- Learned and practiced aseptic cleaning techniques when cleaning rooms after patient discharge, and isolation cleaning standards when cleaning isolation rooms.
- Maintained equipment, supplies, and materials by frequent cleaning and proper storage.
- Collaborated with other housekeeping assistants to clean non-patient areas, restrooms, patient rooms, clinical areas, and satellite areas.

Housekeeping Assistant

Macy's

ESSENTIAL FUNCTIONS:
- Lead and motivate a team to achieve department goals in customer service, productivity, efficiency, and quality.
- Proactively assist customers in using devices to shop and compare, whether through Macy's devices or their own.
- Qualify customer needs, recommend products and services, and connect customers with the appropriate associate, MBA, or Personal Shopper.
- Supervise workload throughout the store in conjunction with the Merchandising Team Manager.
- Organize and prioritize fulfillment tasks when the MTM is off, with a focus on re-checks and hard-to-find items.
- Process fulfillment orders by locating and picking merchandise for customers.
- Ensure all picked merchandise is delivered to the send area for the receiving team to pack and ship.
- Communicate with all MTMs, MSOs, SSOs, RTMs, and VPSMs to share fulfillment results.
- Perform tasks in an efficient manner and be able to flex between different areas of the store and fulfillment functions as directed by the Supervisor.
- Educate, motivate, and develop the team through consistent on-the-job training.
- Ensure all procedures, policies, and standards are understood and followed by associates.
- Oversee the replenishment of stock onto the sales floor.
- Assist the Merchandise Team Manager in the movement of fixtures and merchandise for new products, season changes, and clearance sets.
- Review the flow of merchandise on a daily basis.
- Assist in the markdown and inventory process.

Support Team Lead

Key Accountabilities:

Sales:
- Drive and exceed sales goals by executing Macy's initiatives. 
- Lead the team to achieve sales targets through coaching and recognition.
- Utilize  reports to identify areas for improvement and implement action plans.
- Identify best-selling products and key items and communicate merchandise needs to optimize the My Macy's process.
- Ensure accuracy of promotional presentation and communicate advertising and sales information to associates.
- Partner with the merchandising team to plan and execute floor moves, merchandise placement, and sales set-up.
- Review personal sales metrics and develop strategies to improve results.
- Strengthen attendance and weekend hours compliance among staff.
- Motivate associates to participate in the Star Rewards program by highlighting its benefits.
- Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.

Customer Service:
- Coach associates to consistently deliver effective selling behaviors, resulting in high customer engagement.
- Review and utilize associate scorecards to provide recognition and develop strategies to improve results.
- Observe associates regularly through formal and informal observations, focusing on selling behaviors, and ensure associates are providing an outstanding shopping experience to all customers. 
- Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed.
- Maintain high customer readiness standards and deliver a clean, neat, and easy-to-shop store environment.

Sales Manager

Key Accountabilities:

Sales:
- Develop and execute strategies to drive and exceed sales goals, identifying business-driving opportunities.
- Analyze merchandising reports to identify strengths and weaknesses and take appropriate action in partnership with the executive team.
- Forecast workload and allocate resources as needed using analytical tools and documents.
- Plan and execute floor/fixture moves, merchandise placement, and presentation in partnership with the executive team.
- Lead the team in executing price changes, markdowns, and signing, ensuring accuracy.
- Manage the physical inventory process and implement shortage prevention initiatives.
- Ensure that selling associates and executives understand high-level merchandising expectations and comply with all procedures, policies, exposure standards, safety, and shortage awareness.

Customer Service:
- Coach, motivate, and develop support staff to reach their fullest potential, increasing productivity and efficiency.
- Lead by example, providing outstanding customer service and setting the standard for the team.
- Maintain high customer readiness standards, delivering a clean and neat selling floor and stockroom.
- Communicate store and company objectives clearly, keeping both management and staff well-informed.

People:
- Recruit, select, and train talented, results-oriented support associates.
- Create a positive, inclusive work environment that focuses on internal and external customer service and safety.
- Address associate concerns in a reasonable and fair manner, consistent with company values.
- Use the review process as a tool for associate talent development, promotion, and advancement.

Merchandise Team Manager

Key Accountabilities:

Merchandise Management:
- Supervise a team of 6 associates responsible for the weekly markdown of merchandise across the entire 4-floor store.
- Plan and execute the placement of discounted merchandise on designated racks.
- Coordinate the return of overstocked or unsold merchandise to vendors.
- Implement effective inventory management strategies to minimize stock shortages and maximize sales opportunities.
- Monitor sales trends and make recommendations for future markdowns and promotions.
- Work closely with the buying team to ensure merchandise is appropriately priced and presented to drive sales.

Team Management:
- Delegate responsibilities and set clear performance expectations for team members.
- Provide guidance and support to ensure associates are meeting or exceeding performance goals.
- Identify areas for improvement and provide coaching and training to develop team members' skills.
- Monitor team performance and provide regular feedback to ensure high levels of customer service and sales productivity.
- Create a positive and inclusive work environment that promotes teamwork and collaboration.
- Recognize and reward outstanding performance to motivate and retain top talent.

Price Change Team Lead

Key Accountabilities:

Inventory Management:
- Play a key role in managing merchandise flow, ensuring the sales floor is fully stocked with new and on-sale products.
- Review new products as they arrive and make recommendations for optimal placement on the sales floor.
- Coordinate floor moves, ensuring merchandise is properly displayed to attract customer attention.
- Utilize the BOPS (Buy Online Pickup In Store) system, ensuring online orders are fulfilled in a timely manner and ready for customer pickup within 24 hours.

Merchandising:
- Work closely with the buying team to understand product trends and make recommendations for future sales and promotions.
- Conduct regular evaluations of sales floor presentation, identifying areas for improvement and implementing changes as needed.
- Stay up-to-date on industry trends and best practices in merchandising, sharing knowledge and insights with the team.

Customer Service:
- Ensure a high level of customer satisfaction by ensuring orders are fulfilled accurately and promptly.
- Respond to customer inquiries and complaints in a timely and professional manner.
- Collaborate with other departments to ensure a seamless customer experience.

Leadership:
- Lead and motivate a team to meet or exceed performance goals.
- Provide guidance and support to team members, identifying areas for improvement and providing training as needed.
- Foster a positive and inclusive work environment, promoting teamwork and collaboration.
- Recognize and reward outstanding performance to motivate and retain top talent.

Holiday Seasonal Merchandiser

New York City Police Department

Key Accountabilities:

Community Safety:
- Serve as the "Eyes and Ears" of the NYPD by patrolling the Chinatown area in partnership with other Auxiliary Police Officers.
- Deter crime through proactive community policing efforts.
- Assist travelers and visitors in navigating the Chinatown area.
- Participate in community events and parades to maintain a visible police presence and ensure public safety.

Crime Prevention:
- Identify and report suspicious or criminal activity to the NYPD.
- Collaborate with other Auxiliary Police Officers and NYPD officers to gather intelligence and take action to prevent crime.
- Help to create a safer community by providing a visible police presence and deterring criminal activity.

Public Relations:
- Act as a liaison between the NYPD and the community.
- Build relationships with community members and organizations to foster trust and cooperation.
- Provide information and assistance to the public in a courteous and professional manner.
- Respond to emergencies and other critical incidents in a timely and effective manner.
- Maintain accurate and detailed records of activities and incidents.

Auxiliary Police Officer

Immigrant Social Services, Inc.

Key Accountabilities:

Tutoring:
- Tutor young Asian American kids in elementary school in all of their school subjects, including math, reading, writing, and science.
- Help students understand and complete their homework assignments.
- Provide additional support and resources to students who are struggling with specific subjects or concepts.

Student Supervision:
- Provide guidance and supervision to students during free time, ensuring a safe and positive environment.
- Monitor student behavior and intervene as necessary to maintain a positive learning environment.

Communication:
- Communicate regularly with parents to provide updates on their child's progress and identify any areas of concern.
- Share information about the students' homework completion, academic progress, and any other relevant details.
- Collaborate with other staff members and teachers to ensure the students receive a well-rounded education.
- Provide feedback and suggestions to parents on how they can support their child's education at home.

Academic Tutor

As an experience healthcare administrator, I bring over 11 years of experience in assisted living facility administration and management. I am seeking new opportunities in healthcare management where I can effectively utilize my strong educational background, expand my skills and management experience, and provide high-quality care. My current role as an Administrator at Hopkins Manor has provided me with valuable experience in managing operations, overseeing the smooth transition of incoming residents, and ensuring their needs are met on a day-to-day basis.

I am a dedicated professional and have a passion for the healthcare industry. I am knowledgeable of the requirements for providing supervision appropriate to the elderly population and possess current RCFE Administration Certification. I am committed to providing the best care possible to the elderly population and am always looking to expand my knowledge in the field.

I am seeking an opportunity to make a positive impact in healthcare management and to continue my professional growth in the field.

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