Railroad Commission of Texas

Wrote/edited Financial Assurance Information Online Guide to provide instructions to maintain instance of an information form in the online filing system.
Wrote/edited Waste Hauler Quick Reference Online Guide for User Acceptance Testing (UAT) business team and internal users on new online permitting system.
Created Microsoft Word document style guides for user guides.  
Updated and edited existing manuals and user guides. 
Worked with Subject Matter Expert (SME), business analysts, software developers and UAT business team to gather content for use in user and reference guides

Senior Technical Writer / Emerging Technologies Group - Remote Contractor

G County Apparel

Write/edited creative content for sporting goods advertising. 
Ensured compliance with Agile software methodology using Microsoft Azure DevOps.
Developed storyboards, i.e., conceptualized screen layouts and created rough sketches of illustrative ideas.
Updated website with new product line.
Analyzed information provided by clients and assisted in determining content.

User Experience Writer

Marathon Oil Co., (20/20 iDesign and Documentation Services, Inc - Consultant)

Researched and documented each refinery's business procedures and processes.
Developed As Is - To Be Visio process data flow charts for each refinery to standardize business procedures and processes (where applicable).
Reviewed and selected the appropriate content management system(s) for storage of different types of file formats and documentation for all refineries. 
Produced documentation for Issues, Fixes, and Best Practices for platform in a .Net environment.
Documented and setup folder hierarchies and file structures for the SharePoint repositories. 
Performed file copy/migration (to/from/between SharePoint or FileShare) repositories.
Developed strategy for business process improvement plan using industry best practices.
Created new Standard Operating Procedures (SOP) documentation and revised existing SOPs across refineries.
Standardized Electronic Data Management Systems (EDMS) data fields and attributes across all refineries.

Technical Writer (EDMS Team Lead) - Contract 

ExxonMobil

Lead the execution of IT Automation training strategy.
Participated in and contributed to the design and delivery of the IT Automation Training presentations.
Coordinated the SharePoint site folder structure and hierarchy for IT Automation Training content. 
Used AzureDevOps for Application Lifecycle Management.
Researched and selected the best Learning Management System (LMS) to automate the administration, testing, tracking and reporting on the learner's progress.
Designed Computer Based Training (CBT) modules for IT Automation online training. 
Documented and worked with IT Automation deployment teams capturing workflows and processes.
Assisted Mulesoft developers with APIs built for connecting different platforms along with their relevant metadata and documentation repositories.

IT Technical Writer - Advanced Training Lead (Contractor for KellyMitchell)

Software Developers Inc (SDI)

Developed SDi New Hire Training documentation for scraping requirements for extracting specific data from various structured and unstructured data sources. 
Created, updated and modified existing Visio business process flow charts.
Created Microsoft Word templates and branding style guidelines for user manuals.

Technical Writer (Contractor for LucasGroup)

Huntsman

Researched and analyzed in-house and proprietary software programs and documented their functionality for Train-the-Trainer technical troubleshooting documentation and training presentations.
Wrote Solution Delivery Maintenance and Configuration Knowledge Transfer Procedures manual. 
Updated and created Support Incident Documentation (SID) which are determined/identified by support level teams: 
Level 0: Automated or Self-Service Solutions 
Level 1: Filters Help Desk calls and provides basic support and troubleshooting;
Level 2: Remote Onsite Support reserve for laptops, desktops; 
Level 3: Infrastructure Internal Support; and 
Level 4: Vendor /Developer supported software.
Investigated user problems related to in-house/third party software issues, identified their source, determined possible solutions and tested and implemented solutions.
Created Visio workflow process chart of Knowledge Transfer Procedures for applications.
Performed research using Active Directory repository to manage and evaluate enterprise infrastructure applications and used HP Service Manager7 for researching other related issues

Technical Writer (Insight Global)

Hess Corporation

HESS CORPORATION (Bakken Facilities), Minot, ND (BES Eng.Contractor) Senior Technical Writer/  Electronic Data Management System (EDMS) Team Lead
Researched, gathered requirements, and developed Instructor Led Training and Document Controllers Training manuals.
Setup and implemented new Document Controller's procedures and processes.
Captured EDMS Support Tickets, logged all Incident reports, and reported any new issues to the IT EDMS Development team and assisted with troubleshooting and providing a resolution(s).
Responsible for developing SharePoint site for storing Geographic Information System (GIS) and Fileshare historical files and migrations of Docbases files (including Excel, Sharepoint and Fileshare). 
Responsible for researching, developing, editing, and publishing technical materials related to oil field operations consisting of procedures and work instructions training modules, standards, guidelines and policies for all phase of EDMS operations.

Electronic Data Management System Team Lead (Contractor BES Engineering)

Fluor Corporation

Assisted Subject Matter Experts (SMEs) in the overall development of Prime Contract Management Training Program consisting of the: purpose of the course, specific learning objectives and determining the length of each training module.
Created PowerPoint presentations for Fluor Contract Management, Fluor Construction Planning Process and Reliant Contract Management.
Wrote/edited Participant, Instructor Guides, Training Aids and Test Materials for Fluor Contract Management, Fluor Construction Planning Process and Reliant Contract Management.

Senior Training Specialist / Technical Writer

Created and updated Deepwater Development Handover manuals and Well Commission documentation.
Created PowerPoint instructor led training presentations for navigating electronic data management systems, such as, Documentum, SharePoint and iBackup.
Responsible for SharePoint web portal for tracking, checking, verifying, and expediting records for BP Deepwater Development (Atlantis & Thunderhorse platforms).
Complied and verified redlines most current P&ID drawings for Deepwater Development Engineering Drafting team for use in Deepwater Development Handover manuals and Well Commission documentation.
Responsible for verifying the testing and integrity records for all Subsea components.
Responsible for keeping logs and making changes to ensure issues are resolved and closed in project reporting records according to project standards.

Senior Technical Writer

Wrote Subsurface Engineering (SSE) training manuals for Triad 4.0, Wellview, Common Job Request System applications, and TSP billing software. 
Designed Visio process flow charts for various Wellview operations.
Developed PowerPoint presentations for WellWork Network Conferences.
Worked with software developers to document in-house software applications.
Responsible for writing/editing the Subsurface Engineering (SSE) Newsletter.
Served as Custodian of SSE Website responsible for editing, updating images/links and repairing broken links, and creating web pages and templates using Documentum WebPublisher and Webtop applications.

Engineering Technical Writer / Technical Support Lead

Technical Writer with experience working in the fields of technical documentation, instructional design, information architecture and data analysis for over fifteen years. My professional experience is complimented by other attributes, such as, independent problem solving and analytic skills. I'm also experienced with delivering projects on time and under budget using my proven project management skills. I have extensive experience in communicating with end users, technical and management teams for collecting project information and requirements. I also have experience in reviewing and evaluating processes for automation.

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