Technical Customer Support Representative

Keurig Dr Pepper Inc.

-Frontline CSR for processing orders over the phone, payments and brewer registration.
-Order tracking through USPS.
-Process replacement for brewers depending on the defects.
-Assist with registering the brewer if they have the serial number.
-Identifying brewer issues and provide technical support over the phone.

Customer Service Specialist

Teleperformance

Customer Service Representative

Blue Shield of California

Handle all inbound and outbound calls from members inquiring about their health insurance coverage. 
Scope: Medical and Pharmacy Claims, sending initial appeal, Eligibility and Benefits, verify accumulations, provide list of participating providers.

Customer Service Representative - IFP E&B, Claims, Pharmacy, Billing and Back-Office

Tech Mahindra

Handle inbound calls from customers who would like to place an order and provide warranty information for selected products.

Customer Service Associate - Studio.co.uk / Ace.co.uk

For a total of five years, I worked as a customer service representative on the graveyard shift, assisting our clients in the United States.

Taplio

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