Innova Solutions

As a Security & Vulnerability Engineer with Innova Solutions my role is to support the strategic objectives of the enterprise Vulnerability Management program. 	

Experience in enterprise risk management with strong understanding of threat, vulnerability, probability, and impact

Performed vulnerability analysis utilizing Rapid7, BigFix, & ServiceNow security suites while compiling data into actionable metrics. 

Analyze, identify, and provide vulnerability remediation for Windows 10 and Windows Servers based on vulnerability reports.

Reporting remediation of vulnerabilities by coordinating agreed-upon action plans and timelines with responsible technology partners and support teams.

Experience working with external teams to deliver and track solutions in relation to open vulnerabilities on corporate systems.

Security Vulnerability Engineer

Allyon, Inc.

Responsible for working directly with 700+ customers to maintain optimum functionality and availability of their computers, via troubleshoot and repair, installing software, teaching clients about their machines to prevent user errors. Responsible for administering and adding new accounts and objects within Active Directory.

PC Technician 

Vectrus

Provided immediate response to all customers who come to the Service Desk. Person to person
interaction involves troubleshooting, information exchange, & help with ticket submission & issues.
Provided telephone customer support for incoming & follow up calls used for initial troubleshooting.
Provided direct desktop customer support at the user’s location when needed.
Troubleshot Microsoft OS issues on Windows 10 along with setup & Microsoft Office Suites.
Create logon & email accounts using Microsoft Exchange Server & User Manager.
Tracked & documented work performed to allow accurate reporting of all Service Desk activities.
Installed, configured, & maintained McAfee security software on military computer systems.

Service Desk Administrator

Chevron Phillips Chemical Company

Provided support for ~350 desktop & laptop computers.
Performed workstation imaging, installation of desktop hardware, software, & peripherals.
Troubleshot & resolved user issues relating to operating system (Windows XP, Windows 7, Windows
10), network connectivity, TCP/IP configuration, upgrades, MS Office products, etc.
Utilized BMC Remedy Ticketing system to manage incident & service request life cycles.
Coordinated the Windows 7 & 10 Enterprise migration projects for site.
Maintained user, group, & computer accounts with Active Directory.
Worked with the security team to remediate any/all vulnerabilities on end-user devices.

Desktop Support Analyst

Phillips 66

U.S. Cellular

Repaired all makes/models of mobile devices.
Worked with customers to resolve device & network issues.
Monitored customer issues in Remedy Ticketing System.
Managed replacement parts inventory.

Service Technician

Diversified System Resources

Guided customers through installation/updating of software/hardware for internet service
Troubleshot network/internet issues with customers by phone or email.
Collaborated with other IT departments & staff to resolve complex issues

Technical Support Analyst

Motivated and enthusiastic Security Engineer. Detail-oriented, professional attitude, self motivated and a team player. Works well independently as well as part of a team to accomplish company goals in timely manner. Enjoys challenges and has a reputation for integrity, dedication, flexibility, perseverance, and a focus on results.

Looking for remote opportunities as a Security Analyst, Threat Analyst, or SOC Analyst

#open

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