AUDAX GLOBAL SOLUTIONS LIMITED

Headquartered in Plymouth, and with a satellite office in Brussels, Belgium, Audax® are the worldwide Pioneers in developing Body Worn Video (BWV) technology. We led the World in 2006 with the UK Home Office producing the first ever BWV standards and are proud to be the First UK Security SME ever funded by the European Union H2020 Instrument.  

We design, develop and perform all final assembly, testing and quality control functions of our products within our Plymouth UK facility. 

We are approved Members of Made in Britain, the register of British Manufacturers, accredited to the Good Business Charter and members of BAPCO, the leading UK based Association for all professionals using or developing Public Safety technology.

Relationship Director

CyberHive

As the evangelise of the CyberHive partner eco-system I provide commercial and technical leadership as a trusted advisor, developing strategic plans that align with partner priorities. 
In my current role, I work collaboratively with partners who deliver CyberHive’s range of products, such as Managed Security Service Providers, Managed Service Providers, OEMS, Value Added Resellers and Security Consultants. 
I contribute to delivering greater levels of revenue, innovating to drive mutual benefit, and forging relationships with select partners across UK, Europe, EMEA and US. 
My mission is to empower organisations to secure their applications and critical data, by fostering mutually beneficial partnerships based on trust, integrity, and respect.

Partnerships Manager

Cloud1 Ltd

Owner and Director of Cloud1 Ltd. Delivering secure, reliable, cost-effective IT solutions as a service led by our company culture and values of being a Managed Service Provider of Trust for SME businesses.

Director

LivePerson

. Led adoption, onboarding and commercial management to ensure that customers could harness the full power of solutions provided by Liveperson including SMS messaging tools / features.
. Created strategies for accounts to drive accelerated ROI from platforms and increase customer satisfaction. 
. Managed in-country colleagues worldwide to deliver customer success plans in line with the overall global strategy.
. Implemented effective success plans to consistently overachieve against annual renewal targets / KPIs.
. Supported projects within key accounts and encouraged sales through cross-selling opportunities.
. Chaired strategic QBRs with clients on issues including ROI, expansion of value proposition and new products / features.
. Increased reference ability through maintaining a high level of customer response and satisfaction based upon both company survey and attrition indicators.

Senior Customer Success Manager

Verizon

• Defined and implemented the client service strategy roadmap across UK, EMEA. APAC and US teams.
• A Senior Leader with accountability for the end-to-end design, implementation, and continuous service/operational improvement lifecycle experience for portfolio of key global clients.
• Deployed a core strategy through a team of service professionals in alignment with KPIs including CLI and NPS scores. 
• Continuously exceeded above and beyond target metrics. Improved customer satisfaction by increasing operational efficiency by 10% and leveraging shared services support. 
• Reduced departmental operating costs through optimising margin whilst increasing client contract value by 20% through deploying a Fee-for-Service model.
• Successfully designed and delivered offshore Service Program Management support programme within Europe for US enterprise accounts.
• I had full ownership of C-Level client relationships across 8 countries with contract values of $250m annually.
• Played a key role in new client logo acquisitions and contract retention within the client portfolio.
• Led the design and implementation of organisational processes to support Verizon’s UCX and UCaaS Clients.

Senior Manager - Client Services Management

. Acted as a liaison with clients to execute upon service strategies that ensured a positive client experience and led to an increase in likelihood to recommend/propensity to buy.
. Led a project relating to the implementation of European offshore shared services centre support and a 150 site global WAN deployment for a fintech client. 
. Drove a significant increase in client self-serve adoption by designing and delivering on-going client tutorials.  
. Held position as Service Lead of major client service improvement plans which led to long term client retention and increased revenue opportunities.
. Represented Client Service Management bid submissions on new acquisitions and retention of multiple global clients.

Client Service Program Manager  

Vodafone / Orange

Client Service Manager / Process Improvement Manager 

An accomplished Client Service/Partnership Manager, 25+ years of senior professional experience in the Telecommunications, IT and Cyber Security industry in both large companies and smaller scale-ups.

A dynamic and versatile professional, I am known for my superior ability to build and maintain positive working relationships. I have a proven track record of delivering results and exceeding expectations in developing new customer and strategic global partner acquisition, client service management, and to identify and seize new commercial opportunities and penetrate new market segments, driving growth and value for shareholders, clients, and partners. 

I have strong skills in the development, growth and leadership of personnel, customer relationship management, strategic partner relations, and a proactive approach to problem-solving.

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