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Determined, passionate and target driven retail professional who thrives in challenging work environments with an ambition to succeed, modernise and drive company performance. Currently operating as the Customer Experience Manager and Head of Customer Service for Gillies Ltd. Key responsibility is to oversee the CS function for the business whilst developing and launching a new Customer Experience programme. Qualifications: Customer Experience CXAD, Digital Marketing MSc, Management BA (Hons) Specialties: Customer Experience, Employee Experience, Leadership, Retail Management, Store Management, Digital Marketing
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