X3 Capital

Closer: 

Strong relationships with international clients developed to enhance
solution adoption and improve experiences.
Client transitions from the sales team managed with effective
onboarding and alignment to business objectives.
Regular client performance analyses conducted, with improvement
suggestions to optimize journeys.
Collaborations with cross-functional teams established to ensure
successful feature launches.
Account reviews led, identifying opportunities for upselling and crossselling.
Personalized success plans created and implemented for strategic
clients.
Training and educational sessions conducted to maximize client
engagement and perceived value.
Strategies designed to reactivate inactive accounts through multiple
channels, such as emails and LinkedIn.
Client health metrics monitored to predict renewals and minimize churn
risks.
Insights provided based on usage analysis and client feedback.

International Business Developer

Closer:

Key points of contact for strategic clients in Portugal established, ensuring
agile problem resolution.
CRM data consistently managed to ensure accurate and actionable
updates.
Collaborations with account teams conducted to ensure smooth client
transitions during onboarding.
Feedback sessions facilitated, implementing continuous improvement
strategies based on client needs.
Conversion KPIs monitored, with strategic adjustments suggested based
on detailed analysis.
Customer experience standards promoted, aligning expectations with
deliverables.
Communication campaigns managed to engage different customer
segments.
Action plans implemented to reduce critical pain points in client journeys.
Trainings organized, focusing on best practices and maximizing the use of
offered solutions.
Client demands translated into functional improvements, collaborating
directly with the product team.

Business Developer Manager

GT Group

Customer Success strategies developed and implemented in diversified
markets, including Europe and Latin America.
Key account expansion supervised, promoting the adoption of new
products and services.
Engagement analyses conducted to predict renewals and identify
expansion opportunities.
High-risk customer retention initiatives managed based on usage data and
interactions.
Customer success programs created and managed to maximize the
impact of delivered solutions.
Regular meetings facilitated to assess progress, gather feedback, and
adjust delivery strategies.
Consultative relationships cultivated with key client stakeholders.
Priorities of action defined in collaboration with sales and operations
teams.
Product roadmap improvements implemented based on customer
feedback.
Customer satisfaction monitored throughout the journey, ensuring
alignment with strategic objectives

Commercial & Marketing Manager

risks.
Market entry strategies defined in collaboration with local stakeholders.
Commercial training developed and conducted for Country Managers in
different regions.
Commercial results monitored and corrective actions implemented to
optimize performance.
Rebranding processes led to reposition the brand in the global market.
Customer Success solutions designed to meet the specific needs of each
region.
Strategic partnerships negotiated to facilitate integration into new markets.
Performance metrics defined and tracked to measure operational
efficiency.
Institutional relationships strengthened in priority markets.
Support materials and communication strategies developed for the launch
of new products.

Global Commercial Coordinator

Regional sales teams supervised to ensure the achievement of targets
and KPIs.
Sales strategies adjusted based on market analysis and regional
performance.
Onboarding processes for new clients coordinated to ensure an efficient
transition.
Upselling and cross-selling opportunities identified and executed to drive
revenue.
Commercial performance reports prepared for alignment with senior
management.
Client feedback collected and utilized to improve products and services.
Regional customer loyalty initiatives implemented, reducing churn.
Customer service processes reviewed to ensure consistency and
excellence.
Partnerships with local stakeholders established to enhance the
company’s presence.
Pain points in customer journeys identified and addressed with specific
action plans.

International Supervisor

Senior Closer

Closer

Toro DC

Multidisciplinary teams managed to enhance the customer experience in
the hospitality sector.
Customer service processes developed based on feedback and excellence
standards.
Training programs for teams led, improving customer satisfaction KPIs.
Interaction standards analyzed to introduce improvements in processes
and workflows.
Digital engagement strategies for frequent customers supervised.
Customer experiences monitored and improved based on direct feedback.
Opportunities to introduce new services identified, based on customer
demands.
CRM operations supervised to ensure effective communication and
consistent updates.
Tools implemented to automate and enhance customer engagement.
Product goals and customer expectations aligned in collaboration with
stakeholders.

Head of Direct Sales for Bar & Restaurant Services

Cruzeiro Esporte Clube

Instrutor de Língua Portuguesa, Retórica e Oratória para jogadores profissionais do time do Cruzeiro; trabalho reconhecido a nível nacional, através de diversas reportagens no Globo Esporte, UOL esportes etc.

Instrutor de Língua Portuguesa, Retórica e Oratória

UFMG

Gerenciamento de informações sigilosas sobre delegações estrangeiras, preparação de dossiês técnicos e acadêmicos.

Analista de informações internacionais

Língua Solta & Traduções

Professor de inglês e português para estrangeiros.

Instrutor de Business English e Tradutor

University of the Incarnate Word

Actor

Theater Instructor

Innovation | Funding | RD&I | Tax Credit | SIFIDE | Portugal2030 | International Business Development

Experienced B2B sales and international business development professional, with a strong track record across Europe, Latin America, and the US. Expertise in tech sales, SaaS, and digital solutions, with familiarity in the iGaming and digital entertainment industries.

Skilled in CRM platforms (Hubspot, Pipedrive), strategic account management, commercial partnerships, and KPI tracking. Proficient in analyzing financial reports, reconciling vendor invoices, and managing billing operations.

Data-driven and results-oriented, with strong analytical skills and the ability to align cross-functional teams across sales, customer success, and marketing. Solid background in building predictable funnels using methodologies like SPIN Selling and Straight Line Persuasion.

Taplio

Jon Sodré Herneck∴'s Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Jon Sodré Herneck∴'s Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Jon Sodré Herneck∴'s Linkedin Analytics