Alchemer

Senior Manager, Customer Adoption, Onboarding & Training

Onboarding Manager

Kantar

Oversaw multiple $750K+ strategy and insights projects for F500 companies focused on CX, technology, UX, food, and CPG.
Built processes to boost recurring revenue within our annual subscription business.
Identified future growth opportunities by analyzing customer segments; influenced stakeholders to create different offerings by segment (e.g. needs of high value vs low value customers). 
Collaborated across departments to identify solution gaps by analyzing client feedback, market trends, and write GTM plans to publicize expertise.
Experienced in virtual and in-person workshop facilitation, coaching / mentoring, and stakeholder management training. Co-Founder of company Inclusion & Diversity Steering Committee.

Director Consulting Services

Kantar Consulting

Managed 3 reports; defined KPIs and led career conversations.
Created, trained, and managed global team of 12 champions to lead client workshops on leadership and experience design.
Optimized knowledge management platform UX for global consulting and marketing firm.
Partnered with Global Practice Area Leads to expand next-gen offerings for business strategy and user insights projects. 
Published, presented, and created GTM plan for thought leadership: Insights 2020, Purpose 2020, and the Initiative for Real Growth.

Engagement Manager

Managed multiple concurrent projects using design-thinking, agile methodologies, and PM tools (e.g. Asana, Excel, Google Suite).
Wrote 5 interview guides for Technology clients to incorporate qualitative data into client deliverables and inform future offerings.

Senior Consultant

Developed change management program for actor payments on national TV commercials; industry adoption to save $25M.
Designed human capital management initiative and communications plan to implement new payment platform.

Summer Senior Consultant

University of Michigan - Stephen M. Ross School of Business

Project for LAN Airlines: Identified $162M of incremental revenue potential by analyzing segmentation strategy, market trends, and competition in Colombian and Chilean markets. Designed survey sent to 30k customers; quantitative and qualitative results informed recommendations on how to improve LAN routing and strategic positioning.

MBA Student Consultant

B'nai Jeshurun

Developed and executed system to track and analyze membership recruitment, involvement, and attrition: increased department efficiency and saved 60 hours monthly. Co-managed membership team responsible for dues revenue by optimizing dues rates across income categories. Initiated redesign of New Member Orientation Program, expanding member participation by 17% YoY. Negotiated personalized membership dues for ~400 families; customized payment schedules, retained 8% of dues.

Marketing Specialist

University of Maryland

Supervised Engagement Associate and co‑developed tiered outreach strategy. Created underclassmen marketing internship role, defined duties and nimbly adjusted responsibilities based on evolving team needs; internship idea adopted by five other departments. Identified low‑involvement student populations and launched four leadership boards to create peer networks; boards grew 2x 2010 to 2012 and received increased funding.

Senior Engagement Associate

Management consultant experienced in client team leadership, strategy & insights, various martech, workshop facilitation, and project management. Industry experience across Education, Technology, FinTech, Pharma & Wellness, Food & Beverage, and CPG. Passionate about building teams and processes. Co-Founder of Inclusion and Diversity Steering Committee. MBA from University of Michigan, BA in psychology from Northwestern University.

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