Jonty Knox

CustomerOS (YC S22)

Building the only customer centric, full-lifecycle CRM at customeros.ai
We replace Apollo, Hubspot, Salesforce, Zendesk, Intercom and every other Prospecting/CRM/CSP/CS platform out there.

Co-Founder and CPO

Pioneer Fund

Venture Partner

Kennek

Advisor

WeKall

Otto

Democratising access to great financial health.

Backed by Sequoia Arc, Global Founders Capital and Flash Ventures

Product

Voxbone (now Bandwidth)

• Sold Voxbone to Bandwidth, Inc. for $519.4 million in Oct 2020
• Lead a growing team of highly performing Product Managers
• Responsible for Voxbone's software strategy

2021 Most Innovative Product Winner - UC Awards
2020 Best VoIP Innovation Award Winner - ITSPA Awards
2019 Best Voice Service Innovation - Mature Market Award Winner - Global Carrier Awards

Head of Product

• Increased responsibility taking on a Lead Product Owner role at Voxbone
• Lead and grew a team of highly performing Product Managers
• Responsible for Voxbone's mid-term product backlog management and execution
• Built strong process and made technical architectural decisions to maximise business value creation and increase delivery velocity
• Focussed on execution improvement and go-to-market support
• Delivered a bespoke billing overhaul project covering all major Voxbone Product lines, simplifying price management

Lead Product Owner

• Joined Voxbone as a Product Manager responsible for Platform and Network at Voxbone
• Led a successful all-encompassing business transformation project enabling Voxbone as a leading global SIP trunk wholesaler to offer the same enterprise-grade security, best-in-class network and highly flexible connectivity to our growing Enterprise customer base
• Fully responsible for the product lifecycle (design to deployment to operations to end-of-life) to fulfil business requirements within my domain
• Worked to improve Voxbone's flavour of agile workflow (experience in Scrum, Kanban and XP)
• Key Technologies: SIP, CaaS, API, Postman, ELK (Elasticsearch, Logstash, Kibana), Kafka, RabbitMQ, Microservice Architecture, Cassandra, MariaDB, Homer, HEPIC, Event Driven Architecture

Platform Product Manager

Huawei Technologies

• Solution Manager on the BT Account responsible for Copper and Fibre products into Openreach
• Success in two $100M+ RFP wins for hardware and services into Openreach
• Responsible for full product lifecycle (design to deployment to end-of-life) to fulfil customer requirements cost-effectively
• Technical, customer facing role requiring communication and strong relationships with senior management and CxOs
• Experience in analytics, modelling and bid management resulting in effective presales activities and innovative ITT/RFP responses
• Key Technologies: GPON, XGSPON, NGPON2, VDSL, G.fast, Copper Vectoring, P2P Ethernet, 10GE, 100GE, Huawei NCE/CloudFAN, SDN, Access Virtualisation, 5G, MG.fast

Product Manager

• Project Manager on the BT Account for Openreach
• Independently managed a successful exchange hardware installation and commissioning project, responsible for 1000+ sites/year and multiple engineering teams.
• Worked as part of a team as deployment lead rolling out a trial of FTTP/FTTH to a small area, utilising a variety of innovative technological advances and deployment methods to overcome economic constraints.

Graduate Project Manager

Santos Ltd

• Worked in Geophysics team on the collation and correction of historical capillary pressure data, followed by integrating data to a database and building reporting functionalities

Intern

"Make yourself indispensable, then make yourself redundant"

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