Square

HR Operations Analyst

-  End-to-end management of group-wide business processes including international assignment process & leavers process.

- Liaison with & supporting of HR business partners, employees, senior management & external parties in support of processes.

- Coordination of activities with core business functions including HR operations, legal, insurance, etc.

- Continual improvement of business processes to drive efficiency of own team & broader HR operations function & strategically critical process areas.

- Creation & upkeep of company HR process guidance content (the Hub).

- Development & maintenance of employee records systems in line with data management requirements, including integration with PHR system.

- Measurement & reporting of process performance in line with agreed KPIs (for example, Letter of Assignment turnaround time).

- Recently completed testing & preparatory work for ESB’s successful HRM system migration to SAP S/4HANA (Project Leap).

- Additionally, a current member of the ESB ElectricAid Committee (EvalCo).

HR Specialist - Mobility Team

Airbnb

Internal Mobility Coordinator for Airbnb EMEA. Key responsibilities include:

- Coordinating internal candidate journey from application stage to offer stage.
- Understanding and following the Internal Careers Philosophy and process.
- Representing Internal Careers & Development of Airbnb employees.
- Supporting the business to deliver a first class HR service.
- Building relationships with the key stakeholders in business areas
- Creating & drafting offer letters
- Coordinating schedule of phone, onsite and skype interviews for candidates with speed and efficiency (Using our applicant tracking system and relevant recruiting processes to keep organised and help keep our busy team on track).
- Ensuring reviews, feedback sessions and development plans are completed in line with timetables.
- Implementing change by influencing solutions and outcomes, and ensure that actions are taken forward.
- Carrying out projects to support the HR and Recruitment strategy.
- Managing the recruitment needs of divisions and work with the partners to develop a long term recruitment and retention strategy.
- Implemented and managed end-to-end process for internship hiring across EMEA.

Internal Mobility Coordinator

Oath

- Lead onboarding specialist for EMEA region.

- Management of onboarding admin & coordination with HR teams in line with company processes and procedures.

- Liason with new hires to ensure smooth onboarding experience.

- Providing system admin support to HR team.

- Background checks.

- Workflow management for the HR team.

- Ensure every contract is in alignment with their specific location requirements and laws for each EMEA country.

- Responsible for confidentiality including protection of sensitive data.

- Accurately record data changes in HR-related systems (Workday).

- Support the business to deliver a first class HR service which is in line with our people strategy and firm business objectives.

- Build relationships with the key stakeholders in business areas.

- Responsible for providing comprehensive HR partnership to specified leaders and their respective leadership teams.

- Support organisational transformation and change processes from HR prospective (including redundancies).

- Act as subject matter expert of HRIS system: Workday; including end user support for HR team and the business, assisting with definition, documentation of business processes, and troubleshooting.

- Support the integrity of our data by running regular audits and reporting.

Human Resources Operations Onboarding Specislist

CarTrawler

- Customer service operative in large multi-national car rental company.

- My role within the car rental reservations department (April 2016 – Present) at CarTrawler involves:
  - Resolving issues with car rental reservation bookings across the North American, South American and European Markets.
  - Making and receiving quality communications via phone and email with customers and suppliers (business-to-customer and business-to-business).
  - Maximising revenue retention by accomplishing daily and monthly targets (sales and recovered revenue).
  - Building positive and effective relationships with car rental suppliers, as well as with other teams within the company, to help the company adapt to market trends, to reach growth targets and maximise revenue generation.

-  My role within the pre and post-rental department (October 2015 – April 2016) at CarTrawler involves:
  - Handling all types of pre and post-rental customer queries.
  - Ownership of customer complaints, from initial contact through to final resolution.
  - Building strong relationships with partners and suppliers in order to fully meet customers’ needs.
  - Analysing root causes of issues and seeking best resolution through company processes and procedures.
  - Taking ownership of issues and using initiative to deliver practical solutions.

- Employment in parallel with study of HR Management at DIT (part-time study).

Customer Service Operative (Multilingual)

~ Customer service operative in large multi-national car rental company.

~ My role within the car rental reservations department (April 2016 – Present) at CarTrawler involves:
  - Resolving issues with car rental reservation bookings across the North American, South American and European Markets.
  - Making and receiving quality communications via phone and email with customers and suppliers (business-to-customer and business-to-business).
  - Maximising revenue retention by accomplishing daily and monthly targets (sales and recovered revenue).
  - Building positive and effective relationships with car rental suppliers, as well as with other teams within the company, to help the company adapt to market trends, to reach growth targets and maximise revenue generation.

~ My role within the pre and post-rental department (October 2015 – April 2016) at CarTrawler involves:
  - Handling all types of pre and post-rental customer queries.
  - Ownership of customer complaints, from initial contact through to final resolution.
  - Building strong relationships with partners and suppliers in order to fully meet customers’ needs.
  - Analysing root causes of issues and seeking best resolution through company processes and procedures.
  - Taking ownership of issues and using initiative to deliver practical solutions.

~ Employment in parallel with study of HR Management at DIT (part-time study).

Harvey Nichols

Full-time nail care technician, main responsibilities include manicure and nail care. Also responsible for customer care, till management, customer data logging, booking management, stock management and mentoring of new staff.

Nail Technician

Mink Hand & Foot Spa

Customer facing nail technician. Responsible for providing manicure, pedicure and specialist nail care treatment. Continually demonstrating excellent organisational and multitasking skills as well as attention to detail.

Nails Inc

Nail technician and sales assistant at department store nail bar. Responsible for providing manicure and specialists nail care treatment, as well as eyebrow threading and shaping services. Also responsible for managing bookings and cash takings.

Corso & Corrêa Advogados Associados

Legal aide to lawyers in a large multinational legal firm. Wide range of responsibilities included preparation of legal documents, attendance of cases and support of lawyers activities. Employment in parallel to study of law at University of Caxias do Sul, Brazil.

Legal Assistant

OAB/RS

Legal aide to lawyers in a state legal body (Order of Lawyers, RS, Brazil). Responsibilities included preparation of legal documents, attendance of cases and support of lawyers activities. Employment in parallel to study of law at University of Caxias do Sul, Brazil.

Experienced Human Resources Professional with significant experience in FinTech & Technology Industry. Deep knowledge of HR Policies, Procedures and Methods, HR Management including People Management, Performance Management, Organisational Change, Recruitment and Payroll. Excellent analytical and problem solving skills.

Specific experience and skills in people and culture, project managing, expansion planning, human resources operations, training and coaching and organisational skills.

Experience working with Workday, SAP, Zendesk , Greenhouse & JIRA.

Team player, energetic, driven and highly motivated. 

Please feel free to reach out to me if you would like to connect :)

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