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Founder Outreach Specialist

Freelance (Self employed)

Crypto Professional Services	2019 to present

- Community Management and copywriting
- Created lead magnets, "Welcome Email Series” (including setup, implementation, copywriting) and overall email marketing strategy for private clients
- Authored crypto-related blog posts, marketing emails, and produced Youtube videos
- Host 1x1 cryptocurrency consultation / training calls

Cryptocurrency & Investing - Professional Services

Roost Inc

-Call and/or email 60-100 customers daily, securing monitoring systems for average of 5-10 new locations.

-Set company record for closing 32 new locations for monitoring systems in a single day.

-Train new employees via call / screen-share shadowing on efficient workflow management, best practices for overcoming rejection, and effective follow-up/lead nurture methods for conversion.

-Combine Zendesk, Grist CRM, and Microsoft Teams to organize outreach and collaborate with colleagues

Customer Care Specialist

WorkMarket, an ADP company

Customer Support

Remote Much

CEO and Co-founder

ActiveCampaign, Inc.

Senior Support Agent, Trainer, Workshop host, Social Media Community Management and Email Compliance.

Sales and Support

Fog Creek Software

• Efficiently handled 100-200 incoming software sales inquiries via phone, FogBugz (Help Desk tool), and social media on a daily basis

• Created and executed sales campaign targeting expired accounts, netting $36,251 from January-March 2015 and bringing old customers back into the annual renewal cycle

• Maximized long-term revenue by guiding 5-10 customers each week through migration process from older, “For Your Server” accounts (one time purchase) to newer, “On Demand” (subscription based) accounts from start to finish: explanation of benefits, customizing pricing, coordinating with tech support team, and completing account setup

• Composed Fog Creek blog posts (ie, see: http://blog.fogcreek.com/whats-the-best-workflow-for-tackling-your-customer-support-ticket-queue/) and knowledge base articles

Account Manager

Rafflecopter

Rafflecopter is the world's easiest way to run a giveaway online. It allows you to customize and embed an entry form on your site that incentivizes your audience to perform tasks in exchange for entries into a sweepstakes.

During my time at Rafflecopter I built upon old skills and developed new ones. For instance, I learned digital image creation from scratch, see the link in my profile "summary" above.

I worked on exciting projects: I ran numerous giveaways, created a digital strategy guide (over 20 pages long) and contributed to a 48 hour “Flash Sale” promotion that brought in close to $10,000 of revenue.

My Responsibilities:

• Managed an online community over 100,000 users strong. This included growing the Facebook, Pinterest, Twitter, and Instagram channels. 

• Built partnerships / relationships with businesses and bloggers

• Organized product and business development

• Created a corporate blog calendar and blogging (see the Rafflecopter Blog)

• Managed customer service and support on Zendesk

• Compiled and analyzed customer feedback data to improve our product

Director of Customer Happiness

Knowyourbank.com & BankAffiliates.com

Head online community management and social media for KnowYourBank, a Cambridge-based early-stage startup creating a breakthrough online service that's changing the way people discover banks and financial products.

Head of Community

Social Media Solutions

• Customize a unique marketing strategy to best fit clients’ target market, business, and location 

• Maintain an interactive social media presence for companies on a daily basis, utilizing Twitter, LinkedIn, Facebook, Pinterest, Google+, and additional sites

• Measure and track campaign progress through analytics from Google Analytics, Hootsuite, Sprout Social, Argyle Social, crowdbooster, TweetReach, twitalyzer, and others

• Conduct 2 hour social media consulting sessions through the phone and in person revealing insider methods to construct and/or enhance the client’s social media and digital marketing strategy

• Research and compose a promotional Facebook page marketing PowerPoint presentation to draw new business for Social Media Solutions and Focused Online Marketing, a leading Chicago area-based online marketing business

• Social media marketing in various capacities for firms in a wide variety of fields, including: public relations, digital media, online advertising analytics, manufacturing, marketing/communications, business insurance, private education, financial services and health care

•Exceeded $1,800 goal, raising $2,090 on Kickstarter to fund an independent kayaking adventure project by creating and growing a Twitter account, Facebook Page, and Blog from the ground up

•Network with colleagues via Tweetups, weekly chats (on Twitter or Google+ hangouts), and read relevant ebooks or online posts to monitor latest industry trends, news, and developments

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