Omnisend

Customer Support Specialist

Interactio - Multilingual Meetings Solution

Senior Technical Customer Success Manager

- Answer customers’ technical inquiries
- Remotely monitor our customer’s events
- Provide technical support to our customers and interpreters during events.
- Take part in developing existing and new custom technical solutions.
- Provide trainings to our colleagues, customers and interpreters on how to use our software.
- Help us to onboard new customers

Technical Customer Success Manager

LCC International University, Lithuania

- Troubleshot various tech issues
- Managed incoming tech requests on CRM
- Maintained university computers and printers
- Managed sound systems
- Responsible for students, staff, and faculty accounts

Technical Support Representative

DmitryTech

- Build websites in WordPress with Elementor Page Builder
- PSD to WordPress 
- Custom Post types
- Shopify store development
- Woo Commerce

Web Developer

Teleperformance

- Assisted technical issues related to iOS and MacOS devices.
- Addressed customer complaints via phone and chat.
- Always achieved monthly target of KPI's
- All time customer satisfaction above 93%

Senior Technical Consultant

Senior technical specialist with 3 years of experience in outsourcing companies. E fficient in taking on projects and delivering good results which include incidents management and editing Jira and Confluence as part of quarterly OKRs.

Feel free to connect with me here, write an email at joybardhi2013@gmail.com, or call directly at +370 65058086

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