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I am passionate about innovation and digital transformation. Since 2011, I have been leading Babel-Team, a Brazilian company that offers cutting-edge services in automation technologies. My mission is to help companies optimize and automate their processes through the use of advanced technology, from the most trusted companies in the United States, Europe and Asia. At Babel-Team, we specialize in IT automation, using tools such as artificial intelligence (AI), machine learning (ML) and robotic process automation (RPA) to modernize tasks, processes and operations. Our services include consulting, implementation, training and support in digital transformation, providing comprehensive solutions that allow companies to focus on their growth and success. For example, we can reduce the Average First Response Time (Apr) with the Replay Suggester, reduce the Average First Response Time (AFRT) with the Ticket Summary Generator, and finally, reduce the Average Resolution Time (Apr) using the Help Article Generator. Nossos procedimentos e tecnologias utilizam os padrões de conformidade e certificação exigidos pelos Estados Unidos e pela União Europeia. Por exemplo: SOC 2 Type II, ISO 27001:2013, GDPR, PCI, SOC 3, CCPA, CSA, Cyber Essentials y Cyber Essentials Plus, SIG, Cyber Essentials Plus, EU-US Data Privacy Framework, Swiss-US Data Privacy Framework, UK Extension to EU-US Data Privacy Framework, UK Extension to EU-US Data Privacy Framework, TX-RAMP. From integrating CRM systems such as Keap and ActiveCampaigns to implementing customer experience solutions such as Freshworks Omnichannel Suite, Freshdesk and Freshsales, we offer a wide spectrum of technologies to meet the needs of our clients. In a world where automation is key to improving efficiency, reducing costs and improving customer experience, at Babel-Team we stand out for our ability to bring digital innovation to various industries, from healthcare to retail and manufacturing. manufacturing. Furthermore, we understand that digital transformation is not limited to local systems. That's why we've adopted cloud-based services, containers, and microservices to enable businesses to allocate resources effectively and scale their operations agilely. If you are interested in finding out more about how me and my team at Babel-Team can help you, take a look at babelteam.com or send me a message on Whatsapp (+55) 21 98736-1486 and I will be happy to speak with you. Or maybe you prefer to make an appointment here: https://babel.team/agendaesja
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