Fluro Ltd

Fractional CSD

Client Success Matters

Client Success Matters isn't just our name—it's our philosophy. 

We believe that when your clients thrive, your agency thrives. Our name encapsulates the idea that true agency success comes from prioritising your clients' goals and providing tailored solutions to achieve them. It's about shifting focus from simply driving your own revenue to creating tangible value for your clients. By making your clients' success your primary objective, you naturally cultivate stronger relationships, increase loyalty, and ultimately, secure your agency's long-term growth and prosperity. 

In essence, client success matters — it's the cornerstone of sustainable agency success.

Client Success Matters was founded on the principle that true agency growth begins not just with acquiring new clients, but primarily through nurturing and expanding existing relationships. Studies have shown that increasing customer retention rates by just 5% can boost profits by 25% to 95%. Yet, many agencies focus primarily on new business.

We're all about transforming your client service from a box-ticking exercise into a strategic powerhouse. But this requires a significant shift in mindset, along with targeted training and confidence building. Our services are designed to equip agency teams with the knowledge and skills needed to articulate clear outcomes and advocate convincingly for solutions that drive mutual growth. 

By doing so, we help your agency move from being seen as just a supplier to becoming invaluable strategic partners, turning satisfied clients into loyal ones and creating relationships that lead to sustainable long-term growth. This strategic approach ensures that your agency doesn't just survive but thrives by aligning your success with the success of your clients.

Client Success Consultant and Trainer

Bloomstone Consultancy

Working with brands and agencies to support them with their marketing and ABM requirements.

Clients include - Workhuman, The Listening People, SIRE, Shape Talent, EnquiryLab

Marketing and ABM Consultant

strategicabm | Account-based Marketing Agency

Client Services Director

Fujitsu

Global Account Based Marketing Lead

EMEIA ABM & DBM Lead 

Transmission

Senior Account Director

Transmission are a digitally led international media and content marketing agency, working exclusively with technology brands. 

Through a clever mix of media buying, content marketing management and the hottest digital techniques, we maximise your presence in the market to make sure customers find you.

Specialising in ABM we help our clients really understand and focus their attention on the right personas, with the right message, at the right time.

Account Director

Purple Dayz

Purple Dayz specialises in providing start- ups and SMEs with a high quality, professional marketing and event consultancy services at affordable prices. 

We understand that budgets and resource can be tight, so we will work closely with you to assess your current business and marketing strategies, identifying where changes need to be made, strategies rewritten or external resource procured, which in turn will save you money and maximise results!

Marketing and Events Consultant

Fredericks Foundation

Fredericks Foundation is a charity set up in 2001 by Paul Barry-Walsh, a successful entrepreneur in his own right who wanted to help others who aspire to run their own business but are unable to obtain the necessary support to do so.

As a result of the economic downturn, as well as helping people off benefits, Fredericks Foundation has branched out to assist existing companies in need of finance who are unable to obtain it from their bank.

Mentor, Board Member, Lending Panel Member

Marketing Options International

Devised strategic marketing campaigns. Advisor and director to a team managing a muti-million pound account. Implemented new marketing techniques. Support to New Business Director. Board of Directors.

Strategic Marketing Director

Account Manager

Toshiba

Support to Sales Directors. Promoted within a few months to work and oversee 2 departments.

Internal Sales

ABM | ITSMA Certified | Client Services Director

With nearly 20 years of hands-on B2B marketing experience both on the agency and client sides, I've cultivated a deep understanding of what it takes to drive business growth and super charge a client services team.

🤝 Client Services Expertise: I take pride in my track record of transforming my client services team into high-performing units. My journey has encompassed every aspect of client services, from set up the division from scratch, hiring the right fit, team building and training to client growth and retention strategies. I am now a Client Services Coach, focused on training teams to service their clients to an exceptional level to ensure long-term partnerships are created and sustainable growth achieved.

📊 Results-Driven: My approach to marketing and client services is metrics-driven. I believe in the power of data to inform decisions and maximise results.

🔗 Learning: I'm passionate about continuous learning, I'm always eager to share insights and connect with like-minded professionals. Let's connect and grow together!

💬 Open to Collaborations: If you're looking to elevate your client services game, let's start a conversation. I'm ready to bring my expertise to your team's success.

📧 Reach out: Jo@clientsuccessmatters.co.uk

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