Jose Sevilla's Linkedin Analytics

With over 9 years of experience in the 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲, I specialize in providing 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 that enhance customer experiences and improves technological integration. I'm an expert troubleshooting issues, managing efficient product implementations, and ensuring operational excellence within 𝐡𝐨𝐭𝐞𝐥 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭𝐬. My goal is to leverage technology to optimize processes, ensuring hotel operations run smoothly. Some highlights of my achievements are: 🏗️ 𝐇𝐨𝐭𝐞𝐥 𝐓𝐞𝐜𝐡 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: I led a £400k migration project for critical hotel services like PMS and POS from legacy to SaaS solutions. The successful, on-time delivery of this project resulted in a 9.10% increase in Customer Satisfaction, demonstrating my commitment to enhancing client experiences and delivering consistent value to clients. 🔧 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: I’m experienced in managing ticketing systems like Jira or ServiceNow, conducting thorough health checks, and collaborating with cross-functional teams to deliver high-quality support. In a recent project, I worked alongside partners and internal teams to achieve complex systems integrations. 🛠️ 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠𝐬: With extensive experience in hotel tech systems and an eye for detail, I’ve managed multiple hotel technical onboardings by coordinating multiple teams. My proactive approach and effective time management skills have consistently resulted in high customer satisfaction. 💻 𝐒𝐤𝐢𝐥𝐥𝐬: Throughout my career, I’ve developed great technical communication skills. My strengths include hands-on technical support, ticket management, project management software expertise, and an adaptable approach to troubleshooting. With a solid background in cloud solutions, I’m able to identify and implement initiatives that align with business goals and drive customer engagement. Fluent in English and Spanish, I excel in Customer Success, Customer Relationships, Hospitality Experience, Analytical Skills, Multitasking, Project Management, Hospitality Industry Knowledge, PMS and POS Experience, Relationship Building, and fostering high levels of Customer Satisfaction within the industries of Technology, Hospitality and Hotel Tech. I love connecting with new people. Feel free to reach out to me on LinkedIn!