PostNord Oy

Responsible of Commercial Excellence (Sales and Customer Service processes, KPI`s and development, Sender Customer Satisfaction), Sales Operations (Salesforce CRM, Customer Portal, PostNord APP, Pricing, Tender Management and Order Control) and Indoor Sales (Indoor Sales, Digital Sales, Tactical Marketing/ Marketing Automation, Go To Market). Leading a team of 18 professionals (2 direct reporting Team Leaders and 4 Specialists + 12 subordinates)

Head of Commercial Excellence & Indoor Sales

Responsible of Customer Service (B2C CS/ Contact Center, B2B CS, KAM Support, Technical Support, Claims, Order Control + Customer Experience measuring & developing) and Sales Operations (Customer Reporting, Salesforce CRM, Customer Portal, PostNord APP, Commercial processes and KPI`s, Sales Excellence, Pricing, Tender Management and Customer Solutions). Leading a team of ~60 professionals (2 direct reporting Manager/Team Leaders and 5 Specialists + around 50 subordinates)

Head of Customer Service & Sales Operations

Responsible of Customer Service (Contact Center, KAM Support and Technical Support), CS development, CS processes & KPI’s, Claims, Order Control, Customer reporting, Salesforce CRM and Customer Portal. Leading a team of ~50 professionals (4 direct reporting Team Leaders + around 50 subordinates).

Head of Customer Service & Commercial Excellence

Responsible of Sales process, Sales development, Salesforce CRM, Sales KPI’s and reporting, Customer Intelligence, Marketing Automation, Go To Market, Hybrid Sales and Digital Sales. Leading a team of 11 professionals (3 Specialists and 1 Team Leader + 6 subordinates).

Head of Sales Excellence & SME Sales

Responsible of Sales process, Sales development, Salesforce CRM, Sales KPI’s and reporting, Customer Intelligence, Marketing Automation, Hybrid Sales and Digital Sales. Leading a team of 8 professionals (2 Specialists, 1 Team Leader and 5 subordinates).

Manager, Sales Operations & SME Sales

Responsible of Sales process, Sales development, Salesforce CRM, Sales KPI’s and reporting, Sales Admin function. Leading a team of 4 Specialists.

Manager, Sales Operations

Specialist, Customer Experience & Sales Excellence

Executive Assistant

Coordinator, Sales & Operations

Sales and Marketing assistant

Secretary

Development oriented leader who believes in data 📈 combined with emotional intelligence 💡
Highly skilled in Customer Service & Sales Management and bringing excellence to Commercial processes & systems 👩🏻‍💻
Always eager to learn new and to connect with people ☺️

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Josefina Honkanen

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Josefina Honkanen

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Josefina Honkanen's Linkedin Analytics