Michigan Landscape Professionals

•Total success of the Maintenance Division (including safety, employee satisfaction, customer satisfaction, supplier relationships, and financial results)
•Co-captain of snow services business with GM of Landscaping Division.
•Active member of the M Team and brand ambassador
•Oversee recruiting, training, and effectiveness of division.
•Prepare budget and forecasts, manage work order sales funnel, and support company KPIs

General Manager (MAINT)

100Devs

•Collaborating with a team of developers to build modern and responsive web applications using best practices.
•Built semantically structured full stack web applications.
•Applied agile methodologies for project management.

Software Engineer

brilar, llc

•Manage a portfolio of 30-60 accounts to deliver monthly business targets.

•Modified customer service support system to lower complaints, and gain customers trust.
•Proactively communicated client's issues/ideas with internal stakeholders. This consultative approach helped me in building strong connections with clients and ultimately increase their lifetime value. 
•Reviewed client's services and presented better options to the client along with action items.

Account Manager

Cyber Supply Drop

•Manage LinkedIn content and engagement. Help people through the process of giveaways.

Content Manager

•Organized and prioritized work to complete assignments in a timely, efficient manner.
•Analyzed and reported performance levels to company higher-ups.
•Brought forth a consistent track record of reliability and punctuality.
•Attained a 90% retention track with clients.

Account Operations Manager

BrightView Landscapes

•Collaborated with Accounts Manager to provide excellent service and communication to the client. 
•Managed multiple sub contracted companies to provide a structured services and exceed client expectations. 
•Responsible for managing, hiring, training and on boarding employees, Over 20+ employees.
•Scheduled and prioritized work for best efficiency.

Production Manager

With nearly 20 years of experience in the landscape and maintenance industry, I am a proven leader who drives growth, innovation, and excellence. As the General Manager of the Maintenance Division at Michigan Landscape Professionals, I oversee the total success of the division, including safety, customer satisfaction, supplier relationships, and financial results. I also co-captain the snow services business with the GM of the Landscaping Division, and serve as an active member of the M Team and brand ambassador.

My leadership style is based on fostering a culture of collaboration, innovation, and continuous improvement. I empower my team members to excel in their roles and encourage open communication. I also leverage my proficiency in various tools and technologies, such as Aspire, LMN, Real Green, React, Node, MongoDB, Express, HTML, CSS, JavaScript, Bootstrap, OOP, Web Accessibility, and REST API, to create robust and user-centric solutions. I hold multiple certifications from LinkedIn that demonstrate my commitment to learning and developing new skills. I am passionate about delivering value to my clients and stakeholders, and creating a positive impact in the industry and the community.

Costco's Unconventional Return Policy: Crazy or Genius?

Hello, Been a while!

I'd like to share a fascinating insight about Costco's customer service strategy, particularly their return policy. Someone  😂 works in the membership department/returns at Costco, and I've learned a few things that might surprise you.

Costco has a standard return policy like any other store, with specified return periods (30, 60, or 90 days depending on the product). However, Costco often goes beyond its own policy and accepts returns even after the specified period has expired.

Here are a few real-life examples:

1. Someone returned earbuds a year after purchase simply because they didn't like them anymore. Costco took them back.

2. Another person returned raw meat because they had bought too much for a party. Again, Costco accepted the return.

Why does Costco do this? It's not about being crazy; it's about thinking ahead and having no ego when it comes to customer satisfaction. Costco understands that if a customer doesn't get their way, they might not return.

Costco keeps in mind the long-term value of its customers. They know that a single customer could spend thousands of dollars in the future. By accepting returns outside of their policy, they're investing in customer loyalty and satisfaction.

So, what do you think? Is Costco's approach to returns crazy or genius? I'd love to hear your thoughts and experiences. Let's discuss! 




#CustomerService

Jose Medina

Green Industry Expert | Software Development

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