University of Michigan

Human Resources Specialist

Delta Solutions

Served as a key point of contact for various accounts, managing relationships and ensuring client satisfaction.
Developed a deep understanding of client needs and requirements, delivering tailored solutions and services.
Collaborated with internal teams to align project deliverables with client expectations and goals.
Oversaw the successful execution of client projects, monitoring progress and resolving any issues.
Conducted regular meetings with clients to provide updates, address concerns, and explore opportunities for business growth.
Identified opportunities for upselling and cross-selling of services to existing clients, contributing to revenue growth.

Account Manager

Developed and implemented HR policies and procedures, ensuring compliance with employment laws and regulations.
Managed recruitment and onboarding processes, attracting top talent and ensuring a smooth transition for new employees.
Conducted performance evaluations, provided feedback and coaching, and facilitated professional development opportunities.
Oversaw employee relations, addressing grievances and fostering a positive work environment.
Collaborated with senior management to align HR strategies with organizational goals and objectives.

HR Manager

Oversaw day-to-day operations of cultivation, processing, and distribution activities, ensuring compliance with state regulations.
Implemented efficient processes, resulting in increased productivity and reduced costs.
Led a running team of 35 employees, providing training, guidance, and performance evaluations.
Developed and maintained relationships with vendors, ensuring the procurement of quality supplies and equipment.
Troubleshot equipment failures among facilities, excluding extraction equipment, ensuring minimal downtime and smooth operations.
Collaborated with cross-functional teams to improve overall business performance and meet operational objectives.

Production Operations Manager

Led and managed the retail operations of multiple storefronts, overseeing day-to-day activities and ensuring a seamless customer experience.
Developed and implemented standardized operating procedures, ensuring consistency and adherence to regulatory requirements.
Managed inventory control, product merchandising, and pricing strategies to maximize sales and profitability.
Trained and supervised retail staff, fostering a customer-centric culture and promoting product knowledge.
Implemented performance metrics and conducted regular performance evaluations to drive employee productivity and sales performance.
Deployed and managed POS systems, streamlining sales and inventory management processes.
Collaborated with suppliers to ensure adequate product availability and negotiated favorable terms for procurement.
Maintained compliance with state regulations, including licensing requirements, record-keeping, and security protocols.
Monitored sales data, analyzed trends, and implemented strategies to optimize sales performance and customer satisfaction.

Retail Operations Manager

Led and executed marketing strategies for a leading cannabis company, driving brand visibility, customer acquisition, and revenue growth.
Developed and implemented comprehensive marketing plans, including digital marketing, social media, content marketing, and influencer campaigns.
Conducted market research and competitor analysis to identify trends and opportunities, resulting in innovative marketing initiatives.
Collaborated with cross-functional teams to ensure brand consistency and alignment across all channels and touchpoints.
Utilized a team of designers for artwork and ideas, creating innovative and visually appealing designs.
Built a strong network for outsourcing projects and collaborating on complex assignments, maximizing marketing efficiency.
Leveraged data analytics to measure marketing performance, optimize campaigns, and enhance customer engagement.
Successfully managed marketing budgets, ensuring cost-effective campaigns while achieving marketing objectives.

Marketing Manager

Capgemini

Reduced business impact for client by instating new processes for correlating and trending past incidents.
Responsible for reviewing incidents daily with the customer (report business impact, steps taken to resolve, process breakdowns, etc.) 
Verified and approved changes. Notified client of high risk changes within the environment.
Consolidated incident statistics across performing suppliers.
Performed incident analysis; guided suppliers to identify remedial actions and tracking progress.
Provided crisis management coordination for upper management:Contact list maintenance, contact tools (paging, automated calling), as well as moderating and managing a crisis event.
Monitored supplier compliance to standardized work processes during severity 1 or higher incidents.
Lead service restoration efforts during outages of critical and vital services.
Lead ad-hoc cross functional teams consisting of multiple performing suppliers; to methodically and quickly restore service, while communicating to stakeholders at all levels of the organization.
Responsible for facilitating meetings to drive out root cause analysis and solution identification as part of the problem management process.
Provided metric information regarding service performance to management and executive staff.
Managed 25-30 employees on the monitoring and scripting teams.
Gained experience with Compuware E2E monitoring client installation and scripting used for [Vantage Suite, Compuware APM monitoring]
Instructed the use and scripting of [Vantage] to the other performing suppliers and my own monitoring teams. 
Tested all scripts against known thresholds (from production monitoring) and verifying with application leads before signing off on all new monitoring to be used in production.

Major Incident Manager

Quantum Diagnostics

Provided comprehensive IT support for an industrial contracting company.
Collaborated with various suppliers to ensure efficient operation and maintenance of IT systems.
Traveled extensively throughout Michigan to various FedEx locations, providing on-site support and resolving IT-Related issues.

Information Technology Consultant

Providence-Providence Park Hospital, Novi

Lead two major projects at Providence Park Hospital, involving the conversion of conventional medical records to electronic medical records and the implementation of an in-house, on-site VOIP service for all residents and offices.
Headed up recruiting new resources to handle the looming projects, ensuring the availability of skilled personnel.
Collaborated with internal teams and stakeholders to define project goals, deliverables, and timelines.
Oversaw project execution, ensuring adherence to quality standards and timely completion.
Managed project risks and issues, implementing proactive measures for resolution.
Coordinated with vendors and suppliers to procure necessary equipment and resources.

Project Manager

Skyhook

Part of a national team focused on building a Wi-Fi Positioning System (WPS) using experimental Linux-based equipment.
Correlated known GPS coordinates to newly mapped Wi-Fi networks contributing to the development of an innovative positioning system.
Troubleshot equipment as necessary, ensuring optimal system performance and accuracy.
Collaborated with the team to analyze the data, identify improvement, and enhance system capabilities.

WPS Engineer

Apple

Handled customer service and sales at Apple Computer, providing exceptional support and guidance to conventional customers and business customers.
Taught open and private classes on various topics, ranging from basic computer use to advanced software applications such as Adobe Creative Suite.

Specialist / ICS

Skilled in managing complex, multi-site teams through implementation, operational support and problem resolution while keeping focused on client satisfaction. Exceptional communication skills working closely with clients at all levels to meet their needs. Possesses strong ability to assess client needs as well as develop and implement effective solutions that enhance performance and drive profitable growth. Consistently exceeds goals and objectives with the ability to work independently or within multiple lines of business.

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