Etna Supply

Customer Service Specialist

Pace Analytical

•	Assisted in collection, evaluation and analysis of samples from the Calumet River for the municipality of Chicago, nurturing valuable sales account by offering exceptional service.  Drew on specialized expertise in specimen acquisition and received consistent return business.  Devoted up to 24 weeks in monitoring of wells and river, transporting findings and conducting crucial research.  Annual project earned $180K in revenue.
•	Organized daily workload, scheduling and prioritizing samples.  Completed up to 100 daily projects, utilizing a variety of complex lab equipment based on individual customer requirements.
•	Processed each sample, assessing up to 20 unique steps per specimen.  This included testing for PCBs and specific combinations of materials to expedite orders.

Laboratory Technician & Assistant

Aidi Beijing

•	Consulted and instructed up to 80 international students on the English language.  Directed classrooms of up to 22 students.  Designed evaluations and exams to accurately measure progress and facilitate excellence.
•	Assisted in management of program designed to place students in one of three English proficiency levels.  Adapted to students’ needs efficiently, coordinating instruction for all three levels.

English Instructor

Lumbermen's Inc.

•	Designed doors and components for merchandising, and completed projects for sales accounts.  This included skilled management of CNC cutout machine.
•	Assisted in shipping, receiving, inventory control and limited field service calls.  Ensured product excellence and efficiency.

Assembler & CNC Machine Operator

•	Processed incoming orders regularly.  Confirmed inventory status and scheduled deliveries daily.  Contributed to consistent annual revenue of approximately $400MM.
•	Coordinated field service for window products.  This included orders for replacement parts and quality assurance for service provisions.  Completed blueprint takeoffs, custom size designs and window shape quotes for customers.  Standardized special quoting at optimal turnaround time of 24 hours or less.

Inside Sales & Customer Service Representative

•	Managed staff of six direct reports for two facilities.  This included continual training, mentoring and motivation to ensure projects were completed in a timely manner for high-profile sales accounts.
•	Reviewed faulty inventory software system configured for distribution.  Discovered inefficiency with cycle counting process, revealing need to optimize procedures for manufacturing.  This included essential management functionality for 50K-square-foot warehouse of approximately 10K items.  Contributed to elimination of manual inventory count, greatly improving time efficiency.  This reduced annual shrinkage by $150K.  Personal efforts improved inventory control management by 20%.
•	Controlled inventory and ensured product accuracy.  Counted 300 items weekly.  Completed standardized projects within deadlines.

Foreman

Wolohan Lumber

•	Supervised up to 25 employees on a regular basis.  Location offered substantial product line of 10K items in retail lumber yard.
•	Communicated and consulted with up to 100 customers per day, emphasizing knowledge, reputation and candor.  Achieved 80% conversion rate, generating up to $480K in daily revenue.

Assistant Store Manager

Sales professional, make this the best possible hiring decision for 2019.

Highly effective, consultative and adaptive B2B Sales Manager with more than 15 years of unique experience fostering new business.  Incorporates ability to communicate effectively with a variety of customers, clients and colleagues, building trustworthy business relationships to maximize ROI and efficiency.  Improves processes and procedures to provide sales support for products and services.  Leverages multiple technological systems designed to enhance operations within sales divisions.  Champions accurate and organized inventory volume control, ensuring quality and expediency for vital sales accounts.  Trains, mentors and manages all personnel on best practices in customer service and sales with patience and professionalism.

Taplio

Joseph Lomasney's Linkedin Analytics

Joseph Lomasney

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Joseph Lomasney's Linkedin Analytics

Joseph Lomasney

Want to drive more opportunities from LinkedIn?

Joseph Lomasney's Linkedin Analytics