Joseph Ogbenna's Linkedin Analytics

I’ve always believed that every interaction is an opportunity to create something meaningful. With over three years of experience in customer support and CRM management, I’ve had the pleasure of guiding clients through their challenges while sharpening my problem-solving abilities along the way. My journey started as an Administrative Customer Professional at Royal Technical College and evolved into being the go-to person for over 300 clients at Urban Service Hub. Each role has taught me how effective communication can truly make a difference. At Urban Service Hub, I acted as the primary point of contact for clients, resolving service-related issues with a response time of under 24 hours. It was rewarding to see how timely solutions could enhance customer satisfaction—my efforts contributed to maintaining a 95% satisfaction rate among the 300+ clients I served. This experience reinforced my passion for helping others while also laying the groundwork for my transition into data analytics. Currently, I’m embracing my freelance journey by providing on-demand customer support and administrative services to small businesses. This has allowed me to leverage CRM tools effectively while enhancing service quality and operational efficiency. I'm also diving deeper into data analytics through my training at IIM Skills. The world of data fascinates me because it can uncover insights that drive better decision-making and enhance customer experiences. Outside of work, I enjoy exploring new technologies and learning about their applications in improving customer experiences. Whether it's mastering new software or volunteering for initiatives that focus on educating others about tech tools, I believe in continuous learning as a way to contribute positively to society. If you’re looking for someone who combines customer support expertise with emerging data analytics skills or just want to chat about tech trends over coffee (virtually or otherwise!), feel free to reach out via email! - [email protected]