Manufaa Media

Account Manager

Liquid Intelligent Technologies Tanzania

Team Leader

SimbaNET  Tanzania Limited

Managing and retaining a portfolio of customers, with excellent client feedback on services
rendered, ensuring they are satisfied and happy with the service.
Timely handling any client request, query and escalation in a professional
manner.
Maintaining client contracts, information and keeping their profile up to date on the CRM system.
Generating company revenue through upselling from the existing customers.
Developing unique products and strategies to compete and stand out in the telecom market.
Ensure client invoices are correct as per agreement and are shared on time.
Reconciling customer accounts and ensuring collection of customer payments are in line with the company’s credit policy.
Achievements:
● Reduced portfolio aging or outstanding balance by 87% for the overdue invoices for Corporate & SME clients that have exceeded 60 days to 90+ days.
● Managed to increase and retain client portfolio by 89% with minimal Burn and Churn.
● Developed a digital marketing strategy for SimbaNET’s services across social media platforms.

Corporate Account Manager

Managing and growing a portfolio of SME clients; ensuring quality of service and timely payment of invoices as per company credit policy - 30 days.
Establish a payment plan for those customers whose invoices have exceeded the allowable payment period and follow a proper channel to ensure the funds are received. 
Conducting market research to stay up to date with pricing margins, service and products delivery, in order to compete and stay relevant in the market.
Assist in presentation of company services to potential SME clients for sales closing.
Developing long lasting business relationships with customers on board.
Upselling and introducing new campaign, services and products to existing client portfolios.
Achievements:
● Achieved an average 92% of the total SME annual collection target.
● Managed to significantly grow the company revenue by ensuring payment is within the agreed credit policy - 30 days.
● Created strong business networks and client loyalty with Key and potential partners.

Key Account Manager - SME (Acquisition & Collections)

Gazzetea Parlour Limited

• Planning, organizing and coordination of events; ensuring every aspect of the event in terms of lights, decorations, sound and sponsor visibility is as planned, and the impact is achieved.
• Developing and reviewing useful digital content to the right digital platforms according to the content calendar, in order to reach the desired target audience.
• Schedule virtual and/or physical interviews or meetings with various creatives and young entrepreneurs with interest on youth owned businesses.
• Maintaining social media activeness on all youth related issues i.e. entertainment, entrepreneurship, fashion, in order to come up with relatable content.

Production Manager

Femina Hip

• Planning and organizing various community outreach events via liaising with local government officials, sponsors, and various stakeholders.
• Facilitating Fema club activations and activities such as showcasing art and talents, exchanging ideas on problems hindering students and the youth in general in fulfilling their full potential.
• Sensitizing the students on issues of Gender Equality, Citizenship engagement, Sexual & Reproductive Health, Entrepreneurship and Soft skills.
Achievements:
• I was able to launch & activate 10 Fema Clubs in various less privileged Secondary schools in Dar es Salaam.

Community Mobilizer 

A well organized, analytical and keen to details personnel with over 6 years experience in Sales, Marketing, Portfolio Management, Customer Relations & Retention, Business Development, Media Monitoring & Analysis, in the telecommunication & marketing industry. Joseph is innovative, flexible, an excellent communicator, goal oriented, well equipped in handling customer portfolios, sales negotiations and closure, with an all rounded personality.
Joseph has a BA in Political Science and Public Administration majored in International Relations from the University of Dar es Salaam; with interest in Foreign Affairs & Diplomacy.

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