Confidential

Image and deploy Dell Desktops and laptops
Process intermediate Active Directory tasks including new hires and terminations 
First level diagnosis for hardware and software issues
Administrate workstation patching via SCCM
Perform equipment moves and equipment upgrades as required
Execute physical inventories, record keeping daily

IT Support Technician

MarineMax

Managed users and groups via Okta and Active Directory
Exchange, Azure and Microsoft Endpoint Manager
Remote support via SCCM and Zoho Remote Assist
On-site Desktop and Network Support
Hardware ordering and Inventory
New Hire training and onboarding

Information Technology Operations Analyst

Raytheon Technologies

Deployed Windows 10 images to HP desktops, laptops and tablets via SCCM
Deployed and troubleshoot HP thin clients
Set up new user PC’s and Cisco VOIP phones
Refreshed Windows 7 PC’s with Windows 10 devices 
Laptop and desktop repairs and upgrades
Level 1 and 2 break/fix
Level 1 Network troubleshooting

Desktop Technician

CDR Maguire Inc.

Wireless Android device support
Wireless/Bluetooth printer support
Updating/correcting patient records in Salesforce

Outcome Health

Collaborate with field technicians to install, troubleshoot and replace KitKat Android and Ubuntu Linux devices 
Over the phone troubleshooting of client wired and wireless networks 
Run root level Linux commands to set up and troubleshoot Wi-Fi, static IP’s and proxies
Use proprietary internal applications to monitor, troubleshoot, activate and deactivate devices 
Facilitate device delivery and returns via UPS

Technical Support Representative I

Hillsborough County Aviation Authority (HCAA)

First level of support for all airport computers, printers and displays
Daily walk of airport, spot checking all common use areas
Resolve tickets escalated from Service Desk team
Performed other support duties such as AD and application password resets, application, Mac OS X and Windows 10 support, iOS and iTunes troubleshooting, troubleshoot Dell desktops/laptops, image deployment via SCCM and PC setup/tear down

Desktop Support Specialist

Neilsen Company

Remote monitoring of audio signals via Unix and proprietary applications
Escalated issues to on-site resource as necessary
Completed hourly and daily reports
Open, route and close incidents through ServiceNow

MMS Analyst

Digital Hands

End user support with PC logins, file permissions, printing issues and PC security 
Add client users, computers, servers and printers to Active Directory domain, also using GPO to enforce admin vs. user privileges
Remotely monitor and troubleshoot target systems through Kaseya Virtual Administrator and PRTG
Occasional troubleshooting of Dell pc’s and peripherals 
Windows 7, 8 and 10 support
Provide support for Cisco routers and switches through Putty
Used ePO to deploy McAfee antivirus packages and run infected system scans 
Domain admin level support for Windows 2008/2012 Servers and AD Domain controllers regarding performance issues, disk space, forcing AD replication and Office 365 sync problems

IT Specialist

Perform Level I troubleshooting on Dell laptops and desktops
Software support for Windows 7, Microsoft Office 365, Internet Explorer, McAfee and Adobe 
Extensive use of RDP, VPN and chat to remotely assist end users
Serve as occasional SME, as well as a mentor to new hires
Use Remedy to create, document and escalate user issues

Technical Support

Target

•Quickly and accurately process guest transactions
•Inform guests about the benefits and features of Target RedCard credit and debit cards
•Assist guests with returns and exchanges

Cashier

Every once in a while, the lion has to show the jackals who he is

Level 1 and 2 Support and break/fix
Level 1 Network troubleshooting
Tier 1 VOIP support
Hardware and software installation and troubleshooting
Remote Support via Kaseya Virtual Administrator, DameWare, Bomgar, SCCM, Zoho Remote Assist, Putty and PRTG
PC Imaging via PXE
PC deploys, moves and teardown
Windows 7/8/10 and Windows Server 2019
Office 2016, 2019, Office 365 and G Suite/Workspace
Mac OS X
Edge, Google Chrome, Mozilla Firefox, Safari and Brave Internet browsers
Remedy, Salesforce, Zoho Service Desk and ServiceNow
Skype/Lync, Microsoft Teams, Fuze, Zoom and Slack
Wireless device and wireless network troubleshooting
Active Directory and GPO
PowerShell

Taplio

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