Hungry Jack's® Pty Ltd

Communication Skills:
Effective communication is fundamental in delivering quality customer service. I demonstrated this skill by actively engaging with customers to understand their needs, providing clear and concise information about menu items, and addressing any concerns or complaints promptly. By employing active listening and clear articulation, I ensured customers felt valued and understood, contributing to a pleasant dining experience.

Problem-Solving Abilities:
In a fast-paced environment like Hungry Jacks, quick thinking and problem-solving skills are crucial. I showcased this skill by resolving issues efficiently. For instance, during peak hours, when there was a shortage of a particular menu item, I proactively offered suitable alternatives to customers, minimizing dissatisfaction and ensuring their needs were met. I also collaborated with team members to streamline processes, improving overall service efficiency.

Teamwork and Collaboration:
Working collaboratively with colleagues is vital for smooth operations. I exemplified this skill by actively participating in team activities, assisting coworkers during busy periods, and fostering a positive work environment. For instance, I coordinated with kitchen staff to prioritize orders and maintain a steady workflow, contributing to timely service delivery and overall customer satisfaction.

Customer Service Representative

Joshua is pursuing a degree in accounting and business management at RMIT University, where he is learning the fundamentals and applications of finance, marketing, and strategy. He is passionate about entrepreneurship and innovation, and he wants to start his own business in the near future. He is actively seeking opportunities to enhance his skills and knowledge, and to network with industry professionals and mentors. He is fluent in English and Tamil and he enjoys learning new languages and cultures.

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Joshua James

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Joshua James

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