JS Analytics

Founder & Lead Analyst

NutriSense

• Drove analytics and business insights across product, operations (customer support, logistics, dietitian), and marketing teams by creating dashboards and conducting ad-hoc analyses
• Built data models to reduce time to insights and enable self-service analytics across the organization
• Enabled cost-effective scale by tracking trends in operations support team performance, customer interactions, support tickets and surveys, and identifying opportunities for efficiency gains
• Optimized customer retention and LTV by analyzing the relationship between user behavior, characteristics and outcomes, generating testable hypotheses, and measuring the success of product experiments and new features

Senior Data Analyst

Signify Health

• Developed internal reports and provider-facing quality scorecards using healthcare claims data that provided insight into provider performance in Signify’s commercial episodes of care program and opportunities for clinical care redesign
• Generated and evaluated cost savings hypotheses in collaboration with clinical and operations teams
• Led initiatives to establish robust documentation and quality control processes, and ensure the accuracy and consistency of data between historic and production environments

• Built a variety of data science skills through Dataquest’s Data Scientist in Python Career Path and other online courses, including: Python and libraries such as NumPy, pandas, Matplotlib, scikit-learn, Statsmodels, geopandas; Jupyter Notebook, Web Scraping, Multithreading, Fuzzy Matching, SQL, PostgreSQL, Git, Apache Spark
• Performed analyses and implemented predictive models on sales order data to help Apsey Farms (a regenerative farm selling D2C meat products) better understand their customer base and sales trends and forecast consumer demand. Example of project work here: https://github.com/jsinger22/farm-sales-orders-project-public
• Created models and data visualizations using healthcare claims data to help Hue Health (a health benefits provider) identify strategies for reducing member’s total cost of care. Leveraged Google Cloud Platform (GCP) to set up a remote server and secure file transfer protocol (SFTP) for exchanging protected health information (PHI). Example of project work here: https://github.com/jsinger22/healthcare-claims-project-public

Data Scientist | Healthcare Consultant

AKASA

• Utilized Tableau, Apache Superset, and SQL to generate customer analytics, monitor product performance, and ensure customers received a valuable, bug-free product
• Evaluated and converted machine learning models into revenue-generating commercial products in collaboration with product, machine learning, and sales teams
• As the second hire on the Customer Success team, led strategic initiatives to establish scalable processes around customer onboarding, implementation, and internal operations
• Managed ~$1M in ARR across multiple clients and products
• Successfully led customer onboarding and product deployments, converting implementation contracts to ARR
• Developed and maintained relationships with client executive teams as well as individual end users, resulting in continued spending and new business

Manager, Customer Success

Senior Associate, Customer Success

DaVita Inc.

• Collaborated with compliance, business, legal counsel, operations, and IT to develop compliance infrastructure and guidance on new and current initiatives
• Analyzed business and clinical systems and processes, and identified system or process improvements that increased efficiency, compliance or reduced cost to the business
• Performed data analysis and generated dashboards to identify potential compliance risks and measure compliance program effectiveness
• Developed policies and processes and conducted monitoring activities

Senior Analyst, Compliance

MedStar Institute for Innovation, MedStar Health

•	Contributed to strategic planning, business development, implementation, and evaluation of virtual health services as a key member in the planning of MedStar Health’s telehealth footprint
•	Led the evaluation, procurement, and implementation of technologies in collaboration with clinical teams, IT, leadership, and end users
•	Planned and implemented a B2B on-demand teleconsultation service across multiple outpatient facilities that improved quality of care and clinical decision-making and added more than $150k in revenue to the system in the first six months
•	Managed all aspects of MedStar’s B2C scheduled virtual visit pilot program including strategic planning, requirement gathering, deployment, workflow and platform optimization, and performance measurement

Project Manager, MedStar Telehealth Innovation Center

National Center for Human Factors in Healthcare, MedStar Health

• Coordinated and executed usability evaluations for medical devices and software tools. Evaluations included heuristic analysis, use FMEA, contextual inquiry, cognitive walk-through, and simulated-use testing
• Developed usability protocols and reports
• Supported clients seeking FDA approval during all stages of the human factors evaluation process for medical devices
• Generated repeat business from more than 50 percent of my domestic and international clients

Usability Analyst

University of Pittsburgh Department of Rehabilitation Sciences and Technology

• Organized focus groups on navigation tools for people with disabilities
• Supported redesign of the Pitt RET Design Competition rubric for scoring

Research Assistant

CECity.com, Inc.

• Analyzed and completed configuration of systems for collecting and reporting health science analytics data
• Participated in quality assurance activities, including test case generation and data validation testing

Configuration Specialist Intern

Operations guy turned data analyst, I build data products and automations for startups and small businesses that save time and increase revenue. 

I help my clients incorporate data into their daily operations using cost-effective, lightweight, yet powerful analytics solutions. 

Need a custom solution or want to talk about your needs? DM me to chat or see jsanalytics.biz for more detail

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