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Joshua Stuber's Linkedin Analytics

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Joshua Stuber

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Customer retention is more than giving the customer what they expect; it’s about exceeding their expectations so that they become loyal advocates for your brand. Creating customer loyalty puts customer value at the center of your business strategy. The key differentiator in a competitive environment is more often than not the delivery of a consistently high standard of customer service. Losing a good customer to the competition is always a bad thing: You have to work more than 10 times as hard to get enough new customers just to make up the revenue that you lost--and forget about profit. Improving overall customer experience is a business-process change that requires companies to think about people, process, and technology to succeed.

Check out Joshua Stuber's verified LinkedIn stats (last 30 days)


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