Joshua Newton

Gather

Lead Product Designer

Checkout.com

- Led the end-to-end design of a company priority, Intelligent Acceptance, which boosted merchant engagement by granting access to invaluable data that optimises their payments. This dashboard page, praised by Guillame, the CEO, not only provides Tier 1 merchants with insights into their processing improvements but also empowers them to make informed decisions, leading to enhanced cost management and increased revenue opportunities. “A really nice dashboard page. It’s exciting for merchants to see the improvements on their processing” - Guillame, CEO

- Led design efforts to resolve one of the most intricate challenges faced by the top 15% of our merchants, who collectively drive 60% of the company's total processing volume.

- Mentored designers and delivered talks on designing for enterprise merchant mental models, to improve the user-centricity in our processes.

Staff Product Designer

Ada Health

Ada Health is a global healthcare startup on a mission to help everyone gain access to the healthcare that they need. With It's AI-based symptom checker, Ada is able to help everyone make sense of their symptoms and guide them to a relevant care option.

- Design lead for the care navigation enterprise product, Increasing appropriate conversion to care and helping users to understand what they can do about their symptoms.

- Collaborated with stakeholders across the business, including clinicians and external clients, via workshops to co-design new product initiatives.

- Increased user research capabilities for the product and enterprise clients by designing and testing a new feedback system, helping to clarify Ada's impact on users.

Senior Product Designer - Enterprise

Fat Llama

Fat Llama (Y Combinator S17) is a peer-to-peer rental marketplace that allows people to rent spare items, monetise their unused possessions, and reduce waste. 

- Leading designer in the growth team supporting the business during it's Series B funding round, designing across their Web, Android and iOS products.

- Organised continuous research with users, helping to define problems to solve and UX experiments to work on as a team. 

- Increased conversion to listing unused items by improving product understanding through app onboarding improvements.

OME Health

OME Health is a 12 week personalised nutrition coaching app that helps people to develop long-lasting nutrition habits tailored to their intrinsic health goals, whether it be losing weight, improving your energy or wanting to improve the quality of your diet.

- After their seed round funding stage, I joined the team as their first design hire to lead the experience across their iOS and Android products.

- Working in a close-knit team with both co-founders, Product Manager and Health Coach to discover user insights, co-design, validate and launch their initial product offering.

Product Designer

Kalo

Working in the product team to lead the design, prototyping and validation of a variety of new features on Kalo’s web app, whilst adaptively working on other prioritised developments such as assessing key workflows of their primary personas and supporting the team towards their Series B funding.

Hive | Centrica Connected Home

- Worked across Hive’s iOS, Android and Web lifestyle app.
- Kickstarted UX experiments with the team conceptualising a new information architecture based on user research, optimising core user tasks and prototyping for validation.

Farfetch

Working in a multidisciplinary team, I was responsible for assisting Farfetch's iOS and Android app design on various product features and providing design critique.

Klood

Working in a small but talented team to conceptualise and design an app based MVP for an International high fashion retailer (Confidential).

Santander UK

Leading the design on various large scale projects, including a re-design of Santander's iOS and Android banking app. In addition, increased user education of their spending and helped launch a new banking insight product called Spendlytics. I also prototyped a new banking blockchain functionality.

I collaborate closely with seed-stage founders to shape initial product ideas, and work with cross-functional enterprises to deliver end-to-end projects. My methodology revolves around continuous learning with users, fostering co-ideation to encourage open creativity, and striking a balance between insights and intuition.

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