Engaging.io

Senior Solutions Consultant

BAC 

• Drove the successful implementation of an incident portal for a prominent ANZ automotive organization's extensive network of 700 dealers while assuming the roles of Consultant and Business Analyst.
• Orchestrated the strategic execution of a marketing solution for an events company, resulting in a notable surge in lead generation and enhanced customer engagement.
• Demonstrated exceptional client-centricity by serving as the primary point of contact for clients, delivering expedient and effective support and customer service. My efforts significantly streamlined troubleshooting and resolution processes for complex technical issues on CRMs and integrations, culminating in marked improvements in response rates and resolution times. These achievements fostered stronger and more enduring client relationships.
• Exhibited a pivotal role across diverse projects spanning various industries, offering unwavering support throughout all phases of the project lifecycle, encompassing design, testing, and seamless implementation. This dedication ensured the ultimate success and on-time delivery of projects.

Solutions Consultant

Adroit Support Pty Ltd

• Co-lead a digital transformation project for APAC relocation company on new CRM platform (Microsoft Dynamics); managing backlog, prioritizing tasks for developers, and assisting Senior Project Lead with requirements gathering.
• Led a project for an NFP organization, migrating email to Office365, implementing Microsoft Power Automate flows, and reducing event registration approval time by 80%, resulting in a 60% increase in event participation and a 50% reduction in manual effort.
• Supported logistics startup with CRM implementation project, managing multiple developments on integrations using APIs, Microsoft Power Automate flows, and cloud technologies.

Business Analyst

• Assisted in a large fashion retail company with IT helpdesk enquiries, onsite Point of Sales assistance and ongoing documentation for new hardware and software technologies.
• Supported management with creation of documentation for key processes in the company

Junior Business Analyst

O.P.S. Consultants Pte Ltd

- In charge of company's IT assets, networking and systems spread across 4 countries, Vietnam, Cambodia, Malaysia and Singapore. 
- Managing updates, IT issues and purchases. Conducted training for staff in all countries in IT systems and assets. 
- Spearheaded and designed a rebrand of company's website and logo
- Implemented a custom IT data enterprise management system to collect project data, manage project costings and billing
- New data system provided crucial data insights, securing a retainer contract with a large tobacco company which contributed to 40% of business revenue
- New IT management system improved invoicing processes and decreased hours spent on billing by 30%
- System significantly improved business reporting, decreasing hours by 50%

ICT and Operations Manager

EpiCentre Asia

- Providing customer support and service to shoppers
- Educating and training new adopters of the Mac OS

Mac Evangelist

Experienced CRM consultant with a strong expertise in successfully managing and executing complex projects on various platforms, particularly with HubSpot CRM. Proficient in the entire project lifecycle, including requirements gathering, testing, implementing and deploying solutions. Demonstrated adaptability in mastering new processes and software, having worked with multiple CRMs, APIs, integrations, and automation platforms. Exceptional at rapidly grasping novel systems and fostering productive collaboration with stakeholders and team members to deliver innovative solutions that surpass business objectives.

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