GivePanel

Led discovery efforts within a small squad, investigating product/market fit of GivePanel’s current stewardship platform for charities, providing insight and direction into company strategy and future product vision, whilst bringing rigour to the research and design process.

Lead UX Researcher 

The Guardian

Lead Service Designer

Fearless

Part of the leadership team at a startup design agency, overseeing the DesignOps discipline - responsible for supporting growth and evolution of design teams, design practice and culture.

Associate Design Director

John Lewis & Partners

I led UX initiatives across a number of cross functional product teams (incl. iOS app, "Wishlist", Covid content, .com product categorisation)

- Facilitated workshops to identify strategic and tactical opportunities 
- Identified appropriate tooling and instilled new working practices
- Influenced/supported stakeholders and advocated for UX 
- Supported junior members of the team 
- Prototyped key concepts 
- Commissioned user research and testing 
- Information architecture of main website and product categorisation

Lead UX Designer

Hex Digital

Leading the UX phase for two clients:

- Stakeholder workshops to understand project goals and constraints, target user groups and existing challenges 
- Review of analytics data & background research 
- Defining information architecture, sitemaps and user journeys 
- Clickable prototypes for mobile, desktop and app

Embedded within a global team of designers in an enterprise-level energy company. Responsible for both on-the-ground service design work as well as improving operational processes & providing strategic guidance and education to support the organisation’s overarching digital transformation

- Led large-scale design thinking workshops & discovery phases with stakeholders, users and 3rd parties across a number of simultaneously running projects
- Contributed towards and advised senior stakeholders on creating a design culture and community, as well as managing a team of designers tasked with building internal libraries and design systems
- Created outputs such as Service Design Blueprints, Personas, Prototypes and Product Vision documents to support teams in evaluating technology solutions
- Facilitated and coached teams in running user research: Interviews, surveys, usability testing

Cancer Research UK (CRUK)

Responsible for UX research, design and testing using lean/agile methodologies in a 4 person squad focused on exploring Tech Innovation and emerging technologies (Voice UI, Chatbots, Augmented Reality, Blockchain, Robotic Process Automation, and Machine Learning).

Design Lead - Emerging Technology

- Led UX projects from gathering insight through to design and evaluation across the charity’s website and digital products. 
- Employed appropriate research techniques to identify user needs and behaviour.
- Created design mock-ups (lo-fi paper sketches to fully interactive and responsive prototypes).
- Workshop facilitation with key project members and stakeholders.
- Up-skilled staff across the organisation in user-centered design thinking & delivered bespoke training sessions.
- Streamlined operational processes, and encouraged knowledge sharing through events and show & tell sessions. 
- Selected to be part of CRUK’s 2018 Leadership Development training programme - strategic thinking, influencing, project management, digital skills, commercial decision making, resilience, coaching. 
- Co-created & presented CRUK’s monthly “Tech team podcast” 
- Managed the “Tech well-being” interest group as well as sitting on the organisation wide committees for the well-being and women’s networks.

Senior User Experience Designer

3 MONTH PARENTAL LEAVE COVER

Line management of 6 designers; recruitment/hiring, coaching & mentoring, resource allocation and representing the team in wider strategic decisions.

UX Design Lead

HeathWallace

HeathWallace Australia (April 2012 - October 2014) 
HeathWallace UK (May 2010 - March 2012)

Working within the global UX team in an NMA Top 10 design and build agency - providing digital solutions for the financial services industry, government and other enterprise clients. 

Responsible for coordinating & conducting user research (user interviews, expert reviews, contextual enquiries, diary studies, focus groups & co-design workshops), creating compelling information architecture (site audits, sitemaps, process flows), and simple and effective designs for both mobile and desktop interfaces (sketches, wireframes, clickable prototypes).

User Experience Consultant

Bunnyfoot

Working within Bunnyfoot's specialist eye tracking research agency; Think Eye Tracking. 

Gathering consumer insight and evaluating user experience (web usability and email marketing, media testing (print, digital, outdoor, TV, packaging) and conducting shopper research).

An all-round role, responsible for managing the research process (proposal writing, planning and conducting research, reporting of key outcomes to clients), managing participant recruitment (tasked with growing & maintaining national in-house database), technical support & demonstration of eye tracking equipment, and new business development.

Usability Consultant

Empathetic and curious Design Leader with 15 years experience in user research, design, transformation and innovation. Committed to helping organisations create meaningful and useful products and services for their users.

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