Joyce Fricsay Cioaca's Linkedin Analytics

Highly accomplished leader with over 15 years’ leadership experience in a wide-range of roles including general management, operations, procurement, product management and hospitality. Multi-lingual and culturally aware, a professional with a demonstrated ability to communicate with, and influence, all levels of internal & external stakeholders, working on complex projects across different locations and performing well in high-pressure, time-sensitive environments. A results-driven, customer-centric and detail-orientated individual with a broad set of skills, transferable across different industries and roles. Highly adaptable and flexible, committed to achieving goals by building & leading teams, motivating & coaching people to perform at their best. CORE COMPETENCIES - Product Sourcing. End-to-end experience from concept to delivery. Specialising in premiums/gifts & packaging of luxury beauty brands, costume jewellery & accessories, all manner of bags & automotive accessories - Building Partnerships. Highly adept at structuring relationships for long-term growth via robust supplier/client rapport, ensuring plans are implemented according to business & customer strategies and goals - Leadership & Ownership. Hands-on leader, successfully built offices for European company in Hong Kong from ground-up. Grew team to 20 staff and saw annual revenues double. Nurtured cross-functional teams, built collaborative cultures, identified growth opportunities and cultivated solid internal and external stakeholder relationships - Change Management. Seeks for ways to continuously simplify and improve operation processes, working on product development roadmaps and resource/process optimisation to minimise costs, drive efficiency, & maximise growth potential - Quality and Audit Compliance. In-depth knowledge of production processes, compliance standards and management of QC systems, working with 3rd party institutions & factories to ensure compliance and product safety • Problem Resolution & Creative Solutions. Works with stakeholders to mitigate issues and find suitable and workable outcomes for all parties concerned. Not phased by tight timings, or last minute changes by customers in design or delivery requirements - Gifted Communicator and Negotiator. Fluent in English, Cantonese & French, good command of German & Mandarin. Multi-cultural work exposure (Asia, Europe & US), comfortable with respective communication and negotiation styles. High EQ and EI, empathetic - China Factory Expertise. Extensive travel around China to a wide range of production facilities