Memorial Hermann Health System

Accentcare (Venture)

- Manage payroll, accurately calculating payable hours, commissions, and bonuses for 200+ clinicians.
- Process job changes, terminations, and I-9 Employment Verifications for 200+ employees.
- Conduct payroll auditing reports to HR and ensure timely processing.
- Maintain personnel files and track staff on-the-job injury claims.
- Coordinate training, departmental projects, and monthly newsletters.
- Ensure compliance with safety and mandatory training.
- Efficiently manage highly sensitive information and maintain patient confidentiality.

Office Coordinator/HR/Payroll Specialist

- Spearhead the maintenance of strict confidentiality protocols for both patient and organizational information, ensuring compliance with all healthcare regulations and standards.
- Take charge of special departmental projects, overseeing their efficient execution to eliminate delays in critical projects, processes, and communications.
- Manage certifications, including CPR, and facilitate mandatory monthly education training for clinicians, ensuring strict adherence to compliance standards.
- Generate daily COVID-19 screening reports, meticulously track COVID-19 work-related projects within the department, and provide daily bed availability reports for Skilled Nursing Facilities (SNF), contributing to streamlined operations during the pandemic.
- Exercise professional judgment and rely on extensive experience to respond promptly to the ever-evolving needs and requirements of the department, ensuring optimal performance.
- Lead the creation and management of departmental monthly newsletters, as well as OASIS training programs for a team of 200+ clinicians, fostering enhanced communication and professional development.
- Conduct thorough research and provide comprehensive responses to inquiries related to departmental functions, offering valuable support to clinical managers and staff.
- Coordinate and create "dummy patient accounts" for training purposes during the onboarding of new employees, streamlining their integration into the organization.
- Deliver training sessions to staff members, equipping them with the necessary skills and expertise in various Memorial Hermann (MH) system processes, enhancing overall efficiency.

Unit Coordinator

- Precisely calculate payable hours, commissions, bonuses, taxes, and deductions for a team of over 200 Clinicians, ensuring accurate and timely compensation.
- Assume the role of a diligent reviewer and approver within the API Healthcare My Time & Schedule system for the same group of 200+ Clinicians, guaranteeing seamless scheduling and resource management.
- Skillfully address and resolve payroll discrepancies by conducting in-depth data analysis and collection efforts, resulting in improved accuracy and employee satisfaction.
- Successfully executed a comprehensive cost analysis project for the MH Community Base Transitional Care team, contributing to informed decision-making and resource allocation.
- Led and completed a team improvement project across three branches, enhancing operational efficiency, collaboration, and overall productivity.
- Maintain the integrity of payroll operations by meticulously adhering to established policies and procedures while proactively identifying and reporting necessary changes to the Human Resources department

Senior Office Assistant / Payroll Associate

Mischer Neuroscience Associate


- Managed the streamlined processing of incoming and outgoing referrals, ensuring swift and accurate communication between healthcare providers.
- Expertly scheduled patient appointments, including critical Hospital follow-ups, Pre-Op, and Post-Op visits, and confirmed surgeries for a substantial patient base exceeding 1000 individuals monthly, maintaining optimal patient care.
- Demonstrated effective and professional communication skills while liaising with Physicians, office staff, and over 1000 patients and their families monthly, ensuring clear and empathetic interactions.
- Championed individual professional growth and development, consistently meeting requirements for mandatory and continuing education, while attaining and maintaining high levels of skills competency.
- Acted as a trusted preceptor, mentor, and valuable resource to less experienced staff members, fostering their professional development and ensuring alignment with organizational standards.

Senior Office Assistant

Compensation & Benefits


- Provided intensive coaching to recruits, ensuring meticulous attention to detail and a 100% accuracy rate in fulfilling clients' requests, thereby maintaining a high level of client satisfaction.
- Efficiently managed the scanning and archiving process of over 100 employee and executive files, consistently achieving accurate and prompt archiving, enhancing data accessibility and security.
- Screened an average of over 70 calls per day with a polite and professional demeanor, expertly communicating accurate and comprehensive messages, ensuring effective and efficient communication channels.

Office Assistant

BBA Finance | Administrator | Payroll | Healthcare | Financial Analyst

A graduate of C.T. Bauer College of Business, University of Houston, with a Finance major, Management and Leadership. Professional and proactive, multi-tasker effective in resolving high-priority issues exercising tact, diplomacy, and discretion professionally. Highly skilled, and detail-oriented with extensive experience supporting all administrative areas.

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