Deloitte Consulting

Program Management for a Government Region, I take pride in overseeing and driving key initiatives, including an SAP Commerce Cloud-based platform, a Social Housing app, and Citizen-focused Digital Signage solutions.

I lead an international team comprising over 27 individuals, both internal and external resources, allowing for a diverse and collaborative approach. 

Program Management for the strategic Brussels Region (Paradigm) Web Project, spanning across all Brussels administrations. 
With Scrum Master certification and a strong delivery focus, I actively participate in high-level strategic conversations with the responsible cabinet, contributing to positive, impactful changes for the region.

In my role as Life science and Healthcare lead for our team, I focus on Customer Strategy & Design, working closely with Brand Agency efforts and Digital Healthcare solutions. Focus here is Patient Experience, Digital Signage, Patient-Centric Strategy, and End-to-End Solutioning within Service Design.

Manager

Hello Customer | HIRING!

Experienced Customer Success and Support Team Manager with a strong track record in team leadership and customer relationship management. I take pride in maintaining a churn rate of less than 5% and consistently achieving an NPS score above 50. My role includes overseeing a budget of over 2 million.

Product Management and technical presales activities have been essential parts of my role, along with specialization in customer journey mapping. I gained extensive experience working with insurance, banking, social security, and FMCG companies.

Manager Customer Success Team

itsme®

Early-Stage Start-Up Business Development and Strategy, I have led Sales and Presales teams. My career has been centered around spearheading Digital Transformation initiatives, primarily within financial and government institutions, with a specific focus on KYC. This journey has enabled me to build a robust network within the Financial Industry.

Manager Business Development Team

Hewlett Packard Enterprise

Certified in Workday Expenses, Absence, Compensation, and Recruiting.

Last Project (16 countries implementation, 5000 employees):

-	Presales activities with result: new logo for HPE. Joint effort between Belgian and Dutch team members. Involvement as of the first conversations, and throughout the whole process.
-	Presales cycle: input on estimations, content and solutioning.
-	Leading the functional team, consisting of Belgian and Polish resources.
-	Leading design workshops with the customer to challenge and design HR solutions, in line with client’s expectations.
-	Translate client’s requirements into possible configuration option.
-	Conducting workstream meetings, working on high-level solutioning.
-	Full lifecycle deployment, responsible for all areas and expert for HCM Core and Compensation.


Next to that:

-	Guest speaker on Workday Belux Event.
-	Fire fighter on multiple projects: Advanced compensation and Absence implementation for a Spanish Bank, main contact person to help out on calculated fields and security
For a French multiple country implementation


Previous Projects:

-       Functional consultant on a project for a big car manufacturer. Preparing and providing workshops.
-	Mentor of newcomers within the Workday Team: providing guidance on finding solutions and fixes.
-	Functional consultant for a French Workday Implementation (600 employees), responsible for Expenses, Recruiting and HCM core. 
-	Workshops in both French and English.
-	Responsible for workshops, architect, design documents, configuration and testing.
- 	Presales activities

Workday Functional Lead Consultant

European team member within the HRIS team of the Mohawk Group.

To get the best result out of our HR software, we question ourselves every day. Our Workday system needs to be able to adapt quickly to the global growth and evolving needs of the business, without losing consistency and structure.

We help the business with small things on a daily basis, whereby new needs pop up every day, going from a need for an HR Workday manual, to loading EIBs of all forms, or writing specific advanced reports.

To spice things up, there are constantly bigger challenges. For example, during the last months my time was almost solely devoted to the Expense Report Project for Europe. Trying to fit in European specific needs by being puzzled with the business process, security settings, worklets, massive EIB loads, an outbound integration,... Whereby you realize that the most important task is not the configuration itself, but to find the best solution that matches all needs of the 20.000 employees.

The diversity of the stakeholders, the constant global interaction within and outside the company, the emerging possibilities of the system, and realizing that you can actually make the difference as a young employee, is what pushes me to go the extra mile every day.

Workday HCM Consultant

SD Worx

After my traineeship, I opted to join the SAP HCM Project team. 
The enormous variety gives me the chance to learn every day.
I’m able to work with people from all over the world, occupying a wide range of roles. This is permitting me to broaden my insights into the technical parts of SAP, as well as clarifying crucial interactions between different organizational cultures in Belgium and abroad.

I started as a team member of the Bpost project team. The aim of this project is to implement a new SAP HR system to cope with the needs of the 32.000 employees. During the first stages of the project, I was involved in the development of the blueprints, and the setup of the basic system.

After 6 months, I got the opportunity to work as a Business Process Analyst for IBM, to deliver SAP HR services to Procter and Gamble. This implies that I need to work 30-40% of the time in Newcastle Upon Tyne, England. The interesting part of this project lies in the fact that there is a whole transition going on, whereby the services delivered in Newcastle, are moving to Budapest. SD Worx is the Belgian third party in this picture. 

- Project Bpost: 
Teammember of the Project group to implement a new SAP system at bpost for their 32.000 employees. // Developing blueprints // set up basic system //

- Project IBM Newcastle Upon Tyne: Business Process Analysis // testing of new implementations in the system // HRSP // Implementation and testing of new solutions for e.g. Bridge pensioners, accruals,…

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