Qualia

Managing a CS training and enablement program while leading a team of high performing individuals that drive Qualia’s customer education; Qualia University, Knowledge Base, and Instructor Led Training

Manager of Knowledge, Training and Enablement

Sr. Training & Enablement, Customer Success

Enablement #1 at Qualia

End-to-end development and management of Customer Success training and ramp program delivered cross-functionally to Onboarding, Customer Success Managers, L&D, and Support

Training & Enablement, Customer Success

Enterprise Customer Success Manager

Subject Matter Expert #1

Qualia Connect is a top revenue driver and acts as the central, secure portal that streamlines and automates communication among buyers, sellers, real estate agents and lenders.

Subject Matter Expert, Connect

TrendKite

• TrendKite quantifies the impact of PR for brands and their agencies
• TrendKite acquired by industry leader Cision for $225M in January 2019
• Worked with Agencies and Small to Medium businesses to analyze and enhance their PR strategy

Account Executive

Sr Marketing Development Representative

Marketing Development Representative

Apple

• In 2017 led team in new business leads, back-to-back quarters
• Maintained quarterly +90% NPS average
• Managed escalations and technical support for small businesses and their products

Technical Specialist

Starbucks

•Direct supervision of 25 employees and facilities management of highest traffic store in the district; 1,000+ transactions/day.
•Worked closely with District Manager on exceeding store targets, maintain training quality, optimizing workflows, and driving sales.
•Directly impacted sales by improving workflows; resulted in reduction of On The Window Wait Times by 20% and increased food sales.
•Maintained and updated records for daily operations, schedules, orders, targets and training.
•Delivered training to new Partners and managed growth development plans.

Shift Manager

Barista

Oxford Athletic Club

Swim Team Coach

Pan Sophic Fraternity

Positions: President, Rush Chairman, New Member Director, New Member Coordinator, Historian, Social Media Manager

• Developed & implemented formal interview process in 2011 to improve recruitment volume.
• Doubled membership in 2011 followed by 15% YoY membership growth 2011-2013.
• In 2013, created digital archive with 1k+ entries spanning 100+ years of fraternity history
• Managed all fraternity communications to college administrators, student government representatives, Interfraternity Council, and alumni.
• Created the fraternity's public Social Media account, planned and managed posts, responses and all content development.

President, et al.

YMCA of Greater Pittsburgh

🎓 Learning more every day to learn more, every day. 

What I love about enablement is that it creates opportunity. It’s a chance to take my passion for knowledge and combine it with accessible, efficient and effective solutions that deliver the right resources at the right time.

As a result, when a hand reaches out for help, I want to be there to receive it.

A little more about me:
❤️ I love my family.
💡 I’m a “What If” thinker.
🕰 I learn the past to contextualize the present.
🪱 I enjoy picking up rocks and finding worms.
🛠 I like to break (and fix) things so others don’t have to.

Taplio

🗒 Jonathan S.'s Linkedin Analytics

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Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}🗒 Jonathan S.'s Linkedin Analytics

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🗒 Jonathan S.'s Linkedin Analytics