Canoga Perkins

*Contract via Manpower Group*
• Coordinate with hiring managers to identify staffing needs & candidate selection criteria, screen candidates per criteria, and compile lists of most-suitable candidates per available resumés.
• Source applicants through ADP WorkforceNow, LinkedIn & Partner Agencies, and maintain entries in HRIS to track candidate progression through hiring process.
• Schedule & coordinate interviews via Microsoft Outlook/Teams, facilitate candidate review sessions, and maintain documentation for HRIS entry & tracking.
• Partner with Talent Acquisition Manager on strategies to ensure effective Talent Acquisition practices and smooth candidate hiring process.

Talent Acquisition Recruiter

Caltech

*Contact via Ultimate Staffing*
• Served as initial department point of contact to educate & empower employees with inquiries about leaves of absence and reasonable accommodation. 
• Worked with LOA HR Coordinators for processing and tracking Workers' Comp Claims & Leaves for University faculty and staff using Microsoft Access, Oracle, and Kronos.
• Assisted set-up and provided actionable insights during Leave Management System (LeaveSource) update for entire department.
• Completed COVID Tracing & Analysis for all new cases and made weekly data submissions to TPA (Helmsman). 
• Escalated inquiries to supervising team members and supported other sub-departments within the Human Resources Unit as necessary.

HR & LOA Coordinator

UX Energy Mentoring

• Co-managed a cross-continental UX team to provide support to a SaaS product author by conducting research, designing surveys, and analyzing data, leading to optimizations across several learning areas.
• Spearheaded Survey Design & writing Interview Guide for one-on-one Interviews/Usability Testing.
• Conducted Literature Review, Product Use Case Analysis, Survey & Usability Testing Analyses via Qualitative Data Tools, and provided Product Roadmap Optimization suggestions per findings to better support end-user base & focus product development.

UX Researcher & Project Manager

AbilityFirst

*Contract via Ultimate Staffing*
• Co-created foundational & training processes as "Consultant" for Nonprofit HR Coordinator role.
• Acted as initial point of contact for HR Department by routing calls as necessary, scheduling appointments via Microsoft Outlook, following-up on requests, and assisting Onboarding Candidates through hiring process in ADP/EverFi/Foundry.  
• Submitted & processed invoices for multiple departments across Nonprofit via Concur, ensuring timely completion within 24 business hours and assisting Accounting Team.
• Supported Nonprofit Annual Fundraiser via aiding logistics, coordinating volunteers, and assisting with transportation for disabled participants.
• Supported other departments within Nonprofit as necessary during slower business windows.

HR Operations Coordinator

Emily Shane Foundation

• Led a Research Team utilizing UX Research Principles & Practices to review problem areas and gather information on how the Nonprofit could innovate upon sustainability, growth, and outreach strategies via "UX Consulting."
• Completed full-cycle research participant recruitment and drafted Interview Guide for one-on-one interviews, providing room to pivot as needed per participant interaction.
• Conducted research utilizing a variety of methods to drive qualitative & quantitative data generation and analysis.
• Coordinated weekly follow-up calls with stakeholders and study debrief for Nonprofit Director on immediate short-term and long-term impact in several improvement areas, in addition to highlighting areas for future study, (per desired NGO Benchmarks).

Maxim Healthcare Services

• Routinely-audited personnel files & analyzed workflows to provide coaching/feedback and ensure Credentialing Team exceeded company hiring averages by 90% or more.
• Ensured Team Members were compliant with I-9, Federal and State Regulations while adhering to Maxim Company Policy in hiring personnel.
• Collaborated with Recruitment & Business Development while managing multiple hiring projects company-wide to ensure various staffing needs were properly-staffed to continually meet Client demand.
• Led daily team meetings to effectively monitor and track of the hiring project goals.
• Recognized in 2021 Recruiting Olympics & 2022 West Area Office of the Year for ability to lead Team and jumping-in to help them with meeting deadlines & exceeding credentialing goals.
• Redefined Training Processes in collaboration with Senior Dept. Staff, developing & mentoring New Hires as a sought-after resource ready-to-deliver on Company goals within one month of hire.
• Continually-provided data-driven feedback on Change Management initiatives with cross-functional teams to ensure optimal hiring processes of Onboarding Applicants and improve working conditions for Internal Dept Employees.
• Partnered with Regional Compliance Manager to complete Quarterly Reviews & Plans of Correction for multiple Offices throughout the Year.

HR Operations Manager

• Facilitated daily Dept. Meetings with Office Peers to ensure Credentialing Goals were sustained by 90% or more each quarter.
• Assisted Dept. Manager in making sure hiring projects flowed timely to continually meet Client Staffing needs.
• Directed incoming Manager requests by completing requests as necessary and flagging tasks for further review by Dept. Manager or IT Support Team.
• Resolved HRIS issues with Corporate System Support Team, ensuring smooth system operation and problem-free hiring while analyzing metrics to optimize processes.
• Collaborated with Office Peers and Onboarding Applicants to gather pain points & suggestions of problem areas for review with Department Manager, improving Local Office hiring efficiency.
• Exceeded company metrics by 25%+ each quarter by guiding and training local office credentialing
team and complying with deadlines amidst company technology platform changes.
• Conducted & coordinated phone screenings and interviews to help staff Dept. as necessary.

Senior HR Operations Specialist

• Modernized Recruiting Practices by pioneering LinkedIn/LinkedIn Recruiter, Facebook and Reddit to drive & increase recruitment of Potential Candidates by 30%. 
• Pre-screened applicants & resumés to drive thorough selection of Job Candidates and fulfillment of roles to support Clients across Northern CA.
• Built relationships with Maxim Clients, Caregivers, and Field Staff throughout Northern CA to understand scheduling & hiring needs and effectively-fill staffing requisitions.
• Supported Credentialing Team during Hiring Projects and provided full-desk recruitment as necessary to ensure Client Satisfaction during Projects/Surges.

Client Coordinator & Social Media Recruiter

• Streamlined New Hire Orientation & I-9 Process, conducting Background & Reference checks, scheduling various Medical Screenings and other follow-up services to ensure timely assignment for Applicants.
• Provided top-notch customer service to clients, earning repeat business and fulfilling demands while managing changing priorities and surge projects.
• Troubleshot technical issues with external employees to refine Onboarding Process.
• Created first editions of Credentialing Dept. Training Guides to support self and other new hires for easier internal employee onboarding & training, increasing productivity rates by 50%.
• Regularly-met deadlines & exceeded Credentialing Dept. hiring goals by ensuring that at least 90% of assigned candidates completed onboarding process within two weeks of offer date.

HR Operations Specialist

The Shop @ VSP Global

• Used Human-Centered Design/Design Thinking, Systems Thinking, and other tools with a team of eight VSP employees to implement organizational change and anticipate best avenues for product success.
• Employed User Experience & Design Thinking techniques by conducting interviews & participating in four facilitated "checkpoints" to update stakeholders on product progress and harness feedback for best product market strategy.
• Aided in product "Proof-of-Concept"/Usability testing and post-trial interviewing across five practice sites.

Human-Centered Design & UX Research Intern

Hi Humans!

I'm an Organizational Development Graduate Student and have a background in Healthcare Staffing & Recruitment Operations. I dream of expanding my HR toolkit into the analytics domain and supporting a great customer experience for individuals without and within my organization. I have keen interests in Gaming, Tech and Healthcare (Practices/Technologies).

Looking to cut my teeth as a HR(IS) Analyst, (Jr.) UX Researcher or similar role to flex my HR/Operations experience and while at the same time experimenting with CX/UX Principles to help others :)
_______________________________________________________________________________________________________________

Oh hey - you made it to the end! Here's a Personal Etiquette Tip for me, from me: 

If you're looking to connect with me, I'll be honest and say that I'm likely to ignore your request if you just blind-add me. 

Be a sociable person, but don't add clutter to LinkedIn: unless we're talking on a thread and have some great comments or I know you personally, let me know why you're connecting and how I might help you. Otherwise, I'm channeling my inner-Marie Kondo and only taking the requests that spark joy :)

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