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Senior Application Support Specialist - Proficient in MongoDB (JavaScript/Node.js) Healthcare IT Proficiencies: ▪️ Electronic Health Record (EHR) ▪️ Health Information Exchange (HIE) ▪️ Electronic Medical Record (EMR) ▪️ Health Information Technology (HIT) ▪️ Telemedicine ▪️ Medical Imaging ▪️ Health Data Analytics ▪️ Health Information Management (HIM) ▪️ Patient Engagement ▪️ Interoperability ▪️ Health Insurance Portability and Accountability Act (HIPAA) ▪️ Clinical Decision Support Systems (CDSS) ▪️ Health Informatics ▪️ Population Health Management ▪️ Telehealth ▪️ Remote Patient Monitoring ▪️ Healthcare Compliance ▪️ Meaningful Use ▪️ Personal Health Record (PHR) ▪️ Healthcare IT Security and Privacy Overall IT Specialties: ▪️ IT Healthcare Systems ▪️ Database Management Systems (DBMS) ▪️ Computer and Network Security ▪️ macOS Support and Administration ▪️ Windows Support and Administration ▪️ Mobile Device Management (MDM) ▪️ Web Design and App Development ▪️ IT Project Management ▪️ Written and Verbal Communication ▪️ Customer Service and Support ▪️ Emotional Intelligence 🥇 Career Achievements: ▪️ Improvised a workaround solution for an application defect that affected 48,000+ patient records nationwide. ▪️ Achieved 97.6% Customer Satisfaction Ratings for 2 different companies. ▪️ Maintained an average talk time of 6.5 minutes for 2 different companies. ▪️ Trained and onboarded 3 third-party companies on Windows 10 best practices. ▪️ Graduated Cum Laude with a Cumulative GPA of 3.6. ▪️ Placed on the Dean's List for 7 semesters straight. ▪️ Presented Senior Project to 5+ IT Executives. Personal Interests: ▪️ Boxing ▪️ Weightlifting ▪️ Calisthenics ▪️ Anime ▪️ Video gaming ▪️ Astronomy ▪️ Graphic Design
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