Lumen Technologies

Account Manager II- Regional Enterprise Acquisition

Nextiva

Managed the growth and retention of an account base of 400+ small and medium businesses in the US with total revenues exceeding $4.5M per year, developing and maintaining long term contractual relationships from the C-suite level down, and driving re-purchase loyalty toward Nextiva cloud communications equipment and services.
• Surpassed all monthly and quarterly sales quotas, creating additional revenue streams by identifying customer needs
• Increased the percentage of accounts subject to contract terms by conducting regular Account Business Reviews to drive customer loyalty and account retention 
• Worked directly with Channel partners, Sales Engineers, Billing and Legal specialists to ensure prompt and efficient service, acting as the main point of contact for my accounts, increasing customer loyalty and driving additional growth opportunities.

Customer Success Manager

PECO Pallet, Inc.

Managed the growth and retention of an account base of 20-30+ corporate and 110+ regional customers with total revenues exceeding $30M per year, building close relationships to ensure the proper and consistent use of company’s assets, product ordering and use, transaction reporting and inventory auditing. • Successful management and development of highly complex Southwest and Southern California markets, ensuring consistent and timely reporting and inventory management, and increased transfer rates and audit completion. 
• Provide comprehensive and continuous service, including Onboarding support and training, Pallet ordering, Delivery and fulfillment management, Transaction reporting, and Invoicing. 
• Coordinate closely with Sales Managers to increase renter volume, successfully identify new business opportunities in the US, Canada and Mexico markets and keep all invoice payments current. 
• Produce relevant monthly inventory balance reports and analysis, while reconciling inventory variances within the supply chain to ensure proper asset recovery and management. 
• Coordinate and manage scheduling and completion of all customer inventory audits, including reconciliation and finalization of balance adjustments when required, to ensure the proper use, reporting and distribution of assets.

Account Manager

Direct and manage the growth, retention and profitability of an account base of 340+ customers, building close relationships to ensure the proper and consistent use of company’s assets, as well as accurate transaction reporting and inventory auditing.
• Successful management and development of the biggest account volume territory within the company, ensuring consistent and timely reporting and inventory management, and increased transfer rates and audit completion.
• Provide comprehensive and continuous service, including: Onboarding support and training, Pallet ordering, Delivery and fulfillment management, Transaction reporting, and Invoicing.
• Coordinate closely with Sales Managers to increase renter volume and successfully identify new business opportunities in the US and Mexico markets.
• Produce relevant monthly inventory balance reports and analysis, while reconciling inventory variances within the supply chain to ensure proper asset recovery and management.
• Coordinate and manage territory FSRs to schedule and ensure timely completion of all inventory audits, including reconciliation and finalization of balance adjustments when required.
• Manage accounts receivable to keep all invoice payment current.

Customer Service Representative / Inventory Analyst

Worked with Service Managers and customers to perform physical inventory audits while providing an excellent level of service, protecting company’s assets, and ensuring all audit processes adhered to company’s standards.
• Launched Arizona FSR territory and worked with renters, distributors and recovery locations to establish local relationships, reduce misuse and reuse of pallets, and improve territory’s KPIs.
• Developed tracking tools to assist with the completion of day-to-day procedures within the department, and surpassed visit and service expectations for role.

Field Service Representative

GoDaddy.com

Evaluated and reviewed customer interactions with sales force to ensure excellent service and support standards while identifying and coaching staff on expanding sales opportunities within existing client base.
• Mentored and coached 40+ representatives on sales and support practices, emphasizing consultative selling techniques and focusing on customer satisfaction and retention.
• Worked closely with managers to provide immediate feedback, monitor business needs and trends, identify opportunities for improvement and ensure continuous development.

Bilingual Quality Management Specialist

Delivered expert customer support and consultation to existing and potential clients in English and Spanish to assist them with building and growing their online presence, while consistently exceeding performance goals.
• Gained a deep knowledge of an extensive and technical product portfolio, identifying the best solutions and training customers so they could achieve their personal and business goals.
• Provided coaching and mentoring to new team members on sales and service techniques.

Bilingual Sales and Support Consultant

Revana

Consulted with small and medium business owners and marketing directors and helped them to effectively create and place online advertising with Google.

• Prospected and qualified small and medium businesses in several verticals across the nation.
• Developed strategic relationships with business owners and marketing directors in order to present to them the advertising solution that meets their specific budget and brings the maximum return on investment.
• Educated customers on product knowledge and ongoing management of their campaigns.
• Thrived in a fast-paced, constantly changing industry while making a high volume of calls during the day and increasing revenue within assigned accounts.

Google AdWords Advertising Consultant

Venicom / EVC

Initiated and closed sales in a high-transaction, short-closing cycle model pairing small local businesses with T-Mobile plans and equipment solutions.
• Launched campaign’s sales territories and developed customer base: beginning with cold call, identifying opportunities, assessing needs, recommending solutions, overcoming objections, and negotiating and implementing pricing for long-term service relationships. Consistently exceeded campaign’s sales objectives and ranked as the #1 representative in the nation for March 2010.
• Managed, trained and developed a team of 10 representatives on marketing, sales and account management skills to continue campaign’s development in Arizona and beyond. Created a manual of best practices for campaign’s nationwide expansion, while providing coaching, mentoring and on-field support to local team.

T-Mobile Business Development Consultant

Hertz

Initiated and closed sales by using consultative selling skills to identify needs, overcome objections, build relationships, and match customers with the right car rental solutions. Effectively managed fleet inventory and controlled personnel and operative expenses, in order to maximize revenue for the branch.
• Top 5 representative in Northern California based on sales penetration and volume. Consistently exceeded sales objectives and generated an additional $100,000 in service revenue for $1+ million Chico branch.
• Assisted with coaching, mentoring and leadership for a team of 10 employees, acting as responsible manager on multiple occasions and focusing on customer satisfaction and branch profitability.
• Recipient of the Executive Vice President’s Letter of Commendation for exemplary service.

Manager Associate

PepsiCo - Pepsi Beverages Company

Supported small and large format sales routes in the North Bay, East Bay and Napa Valley, providing assistance with sales, customer service, marketing, merchandising, and delivery of product.
• Trained and worked alongside sales managers who strived to increase product penetration and sales volume in fixed territories, and provided me with valuable hands-on training and support.

Pre-Sales Representative

Connecting people, data, and applications - quickly, securely, and effortlessly | Account Manager II Regional Enterprise Acquisition – Lumen Technologies

With over 18 years of experience in consultative sales, business development, account management, and customer retention, I am a seasoned B2B sales expert who connects people, data, and applications - quickly, securely, and effortlessly. As an Account Manager II at Lumen Technologies, I leverage my skills in sales presentations, negotiations, and relationship building to introduce and detail the company's cutting-edge products and services to enterprise customers across various industries.

My mission is to provide comprehensive and continuous service, exceeding customer expectations and creating additional revenue streams. In my previous role as a Customer Success Manager at Nextiva, I managed the growth and retention of an account base of over 400 small and medium businesses, surpassing all sales quotas and increasing the percentage of accounts subject to contract terms. I also worked closely with channel partners, sales engineers, billing and legal specialists to ensure prompt and efficient delivery and fulfillment. I am highly motivated, articulate, enthusiastic, and committed to driving growth and innovation with Lumen Technologies.

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