Workhuman

Sr. Manager, Mid-Market

Sr. Launch Success Manager at Workhuman

Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fuelling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.
#workhuman, #weworkhuman , #futureofwork #gratitude #purpose #motivation #humanapplications #socialrecognition #performancemanagement #HR #futureofHR #culture

Sr. Customer Success Manager

Passkey

•  Designed and developed all product training materials for global client base.
•  Partnered with Product Management to develop system features based on customer 
feedback.
•  Responsible for the delivery of customer training programs to ensure optimal system utilization.
•  Served as the product and training specialist for an international acquisition that required functionality gap analysis, systems development and staff training to ensure no loss of user capabilities.  Relocated to the UK for two months to manage project to successful completion.
•  Developed product requirement documents to aid in new report development.

Sr. Manager, Training & Development

•  Supported clients in optimizing system capabilities to enhance their revenue potential and customer satisfaction scores.
•  Developed training and support programs to ensure customer adoption and renewal.
•  Partnered with Product Management, engineering and quality assurance team to develop and implement new system features.

Sr. Client Services Manager

Tremont Boston, A Wyndham Historic Hotel

•  Achieved 92% annual room occupancy rate, which led the market standard.
•  Responsible for monthly/weekly budget and occupancy forecasting.
•  Key contact for integration between 3 technology systems.

Asst Reservations Manager

The Colonnade Hotel

•  Managed and trained a reservation staff of five.
•  Built strong partnership with the sales team to ensure seamless delivery of services 
to customers.
•  Led customer support and problem resolution for department.

•  Managed Laundry and Housekeeping departments of 50+ employees.
•  Responsible for tracking payroll and purchasing expenditures.
•  Developed training programs for new and existing employees.

Housekeeping Manager

Highly motivated and detail oriented individual with over fifteen years of experience in providing exceptional customer service and support.  Skilled at building effective, productive working relationships with both clients and staff.  Strong track record of delivering quality results and solutions to advance business objectives.

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